Business Title:
Director, BPO Partner Management
Role Summary:
Step into a leadership role as the Director, BPO Partner Management at athenahealth, where you will be responsible for strategic vendor relationship management, contract optimization, and forecasting across our BPO partner portfolio . This person will coordinate complex vendor negotiations, develop vendor strategies, and support enterprise-wide vendor optimization initiatives, as needed. This hybrid role can be based out of Belfast, ME, Boston, MA, or other locations across the Northeast, combining remote and on-site work. You will report directly to the Business Transformation Vice President, playing a key role in driving operational excellence and partnership success.
Team Summary:
The Partner Management team is dedicated to enhancing the performance of our BPO partnerships through data-driven insights and collaborative efforts across multiple functions. Our team focuses on ensuring that these partnerships deliver measurable value and support athenahealth’s mission to improve healthcare outcomes. We seek a detail-oriented and results-driven professional who is passionate about operational efficiency and continuous improvement to join us in advancing BPO performance management and positively impacting the healthcare industry.
Essential Job Responsibilities:
Develop and execute comprehensive partner management strategy across key vendor relationships.
Design and orchestrate regular vendor performance reviews, strategic business reviews, and relationship health assessments.
Collaborate closely with Operations teams to define vendor scope, service level requirements, and performance expectations aligned with operational needs
Oversee contract management and compliance to ensure vendor accountability and service quality.
Partner with business stakeholders on contract negotiations and vendor relationship optimization.
Drive initiatives that enhance the scalability and effectiveness of BPO services supporting revenue cycle functions.
Mentor and guide team members to build capabilities and foster a culture of continuous improvement.
Represent the organization in strategic discussions to maintain strong partnerships.
Develop comprehensive financial forecasting models for vendor spending, including scenario planning and budget variance analysis.
Additional Job Responsibilities:
Prepare executive-level reports and presentations on BPO performance and strategic initiatives.
Participate in organizational projects that impact broader operational and service goals.
Actively enable the efficiency of contract lifecycle management
Synthesize complex vendor performance data into actionable insights for leadership decision-making
Monitor industry trends and regulatory changes relevant to revenue cycle management and BPO services.
Contribute to risk management and mitigation strategies related to vendor operations.
Analyze vendor pricing structures and market benchmarks to identify cost optimization opportunities and support budget planning decisions
Expected Education & Experience:
Bachelor’s degree or equivalent experience in Business, Healthcare Administration, Operations Management, or a related field.
8+ years of experience in vendor management and revenue cycle management within healthcare or related industries.
Healthcare IT or Revenue Cycle Management (RCM) background preferred.
Strong analytical and problem-solving capabilities with experience in financial modeling and forecasting.
Demonstrated success in managing large-scale vendor relationships and complex contract negotiations.
Champions a customer-first mindset and continuous improvement.
Effective communication and leadership skills to collaborate across teams and influence stakeholders.
Proven people leader with a track record of driving outcomes through others and develop benches of talent
For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following link for pay range information:
California: https://www.athenahealth.com/salary-range/ca-nontech-director
Colorado: https://www.athenahealth.com/salary-range/co-nontech-director
Hawaii: https://www.athenahealth.com/salary-range/hi-nontech-director
New Jersey: https://www.athenahealth.com/salary-range/nj-nontech-director
New York: https://www.athenahealth.com/salary-range/ny-nontech-director
Washington: https://www.athenahealth.com/salary-range/wa-nontech-director
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
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