Director of Operations
Location: SF Bay Area | Menlo Park, New York City (in office)
Employment Type: Full time
Location Type: On-site
Department: Executive
About the Client
Our client is an innovative fintech platform redefining access to mortgages through the creation of an infrastructure layer connecting institutional investors, brokers and homeowners through advanced technology and data-driven solutions. Operating in a high-growth, venture-backed environment, the company is focused on delivering seamless lending experiences to a wide range of customers. Their culture is entrepreneurial, collaborative, and performance-driven.
About the Role
The Director of Operations will serve as a strategic right hand to the CEO, playing a critical role in driving organizational efficiency and alignment. This position is responsible for overseeing all General & Administrative (G&A) functions while managing cross-functional initiatives and owning the company’s operating cadence. The ideal candidate brings a blend of operational leadership, strategic thinking, and hands-on execution — with experience in growth-stage startups and/or management consulting.
Responsibilities
Lead the oversight and coordination of G&A functions including HR, Finance, Legal, and IT, working closely with department leads.
Define and manage the operating rhythm of the business, including OKRs, reporting, and leadership planning cycles.
Partner with the CEO to prioritize and execute strategic initiatives across departments.
Drive special projects that require cross-functional collaboration and clear outcomes.
Build scalable processes and systems to support rapid growth and long-term success.
Foster a high-performance culture with a focus on operational excellence and accountability.
Requirements
8+ years of experience in operations, strategic planning, or related roles.
Background in high-growth, venture-backed startups and/or top-tier management consulting.
MBA or advanced degree strongly preferred.
Proven ability to lead cross-functional teams and deliver complex projects.
Strong business acumen and operational rigor, with excellent communication and leadership skills.
Comfortable in a fast-paced, constantly evolving environment.
Benefits & Why Join
Direct impact and visibility in a mission-driven, rapidly scaling fintech company.
Strategic leadership role with room to shape the company’s future.
Competitive compensation, equity participation, and full benefits.
Entrepreneurial, flexible work culture with a strong emphasis on growth and development.
Work alongside a passionate, experienced leadership team committed to innovation and execution.
