The Director of Operations will be responsible for overseeing all facets of the Annapolis branch operations, including projects, service, estimating, purchasing, safety, and inventory management. This leadership role carries full P&L responsibility and requires a proven track record in the commercial Mechanical/HVAC service and contracting industry. Reporting directly to the President, the Director of Operations will collaborate closely with the local and national senior leadership teams to drive operational excellence, profitability, and growth. You will join the dynamic team of one of the largest and fastest growing providers of commercial mechanical, electrical and plumbing (MEP) energy efficiency services and solutions in the US.
A key focus of this role is the training and development of the branch leadership team. With the goal of preparing these individuals to take on greater responsibility as the business scales, including leading future geographic expansion efforts.
Key Responsibilities:
Strategic Planning and Financial Management
- Develop and Execute Plans: Create and implement strategic plans to achieve budget and growth objectives.
- P&L Accountability: Oversee financial performance, including forecasting, budgeting, and profitability analysis.
- Monthly Reviews: Lead monthly financial and operational performance reviews with senior leadership.
Operations Leadership:
- Collaborate with Senior Leadership: Work closely with the Director of Service, Sales and Marketing Director, Finance Manager, HR/Office Manager, and Field Operations Manager to align operational goals with company objectives.
- Project Management: Ensure projects are completed on time, within scope, and on budget.
- Service Excellence: Optimize service delivery and client satisfaction.
- Estimating and Pricing: Supervise estimating and pricing processes, ensuring accuracy and competitiveness.
- Purchasing and Inventory: Manage procurement and inventory to ensure cost efficiency and material availability.
- Safety Leadership: Partner with the Field Operations Manager to foster a culture of safety, minimizing risks on job sites and at facilities.
Team Development and Leadership:
- Training of Assistant Business Manager: Provide focused and comprehensive mentorship to our Assistant Business Manager, who also estimates and manages small projects. This includes:
- Regularly reviewing their work and providing actionable feedback.
- Assigning progressively challenging responsibilities to build their skills and confidence.
- Preparing them for leadership by exposing them to all facets of operations.
- Ensuring they are ready to step into a Director of Operations role at a future location.
- Build High-Performing Teams: Recruit, train, and retain top talent. Set clear goals and expectations for direct reports.
- Develop Emerging Leaders: Mentor and coach other team members to strengthen the leadership pipeline within the organization.
- Employee Development: Offer ongoing professional development opportunities for all team members.
Client and Vendor Relationships:
- Client Growth: Work closely with the Sales and Marketing Director to develop new business and expand existing client relationships.
- Vendor Management: Build strong partnerships with vendors and subcontractors to support operational needs.
- Relationship Building: Establish and maintain long-term relationships with clients, ensuring repeat business and client satisfaction.
Position Requirements:
- Leadership Experience: 10+ years in operations leadership within the commercial MEP contracting industry.
- Project Management: Proven experience managing projects valued at $2M+ and leading teams of 50+ people.
- Technical Knowledge: Hands-on experience as a tradesperson, estimator, project manager, engineer, or operations manager.
- P&L Management: Demonstrated success in managing full profit and loss responsibilities.
- Design-Build Expertise: Strong experience in managing design-build projects.
- Mentorship Experience: Proven ability to mentor and develop emerging leaders, especially those on a fast track to leadership.
- Software Proficiency: Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint) and Viewpoint Spectrum.
- Communication Skills: Exceptional verbal and written communication abilities, with the capacity to influence and lead at all organizational levels.
Preferred Qualifications:
- Experience working with federal agencies, educational institutions, OEMs, and commercial clients.
- Strong safety management background, with a history of implementing successful safety programs.
Compensation and Benefits:
- Competitive Base Salary: Commensurate with experience and qualifications.
- Performance-Based Bonus: Rewarding bonus structure tied to individual and company performance.
- Comprehensive Benefits Package: Health, dental, vision, and retirement benefits.
- Additional Perks: Generous PTO, professional development opportunities, and a supportive work environment.
