About TrueHealth Connect
At TrueHealth Connect, we’re reimagining how patients engage with care. As a technology-enabled healthcare services company, we help providers deliver more connected, coordinated, and continuous care through programs like Chronic Care Management (CCM), Remote Patient Monitoring (RPM), Transitional Care Management (TCM), and more. Our mission is to empower individuals and providers with tools that close care gaps, drive better outcomes, and make care more accessible and proactive.
Position Summary
We are seeking a dynamic and experienced Director of Operations to lead the execution and optimization of our healthcare service programs. This role is ideal for a clinically grounded operational leader who understands the realities of care delivery—and can translate that into scalable, efficient processes across the organization.
The Director of Operations will oversee a multidisciplinary team, ensure program compliance, lead performance audits, and help scale initiatives like chronic care management and remote monitoring. This is a high-impact, hands-on leadership role that requires both strategic thinking and a strong command of day-to-day operations.
Key ResponsibilitiesTeam Leadership & Productivity
- Lead and mentor cross-functional teams including clinical staff, program coordinators, care managers, and support personnel
- Establish performance benchmarks and KPIs for individuals and teams; proactively identify and resolve productivity issues
- Create clear workflows, accountability structures, and feedback loops to foster a high-performing, engaged team
- Support workforce planning, recruitment, and professional development across operational roles
Program Oversight & Clinical Operations
- Manage and optimize clinical and administrative operations for programs such as Chronic Care Management, Remote Patient Monitoring, Transitional Care Management, and Behavioral Health Integration
- Collaborate with clinical leadership to ensure protocols and processes reflect best practices and regulatory guidance
- Oversee care coordination workflows and ensure timely, effective engagement with patients and providers
- Leverage clinical knowledge to support decision-making, documentation review, and quality improvement initiatives
Program Audits & Performance Evaluation
- Design and execute regular program audits to evaluate documentation quality, billing compliance, and adherence to clinical standards
- Analyze operational and clinical metrics to identify trends, gaps, and areas for improvement
- Deliver audit findings and performance reports to executive leadership with actionable recommendations
Regulatory & Compliance Management
- Ensure operational compliance with federal and state healthcare regulations, including HIPAA, CMS guidelines, and clinical documentation standards
- Develop and implement policies, procedures, and training programs to maintain and enhance compliance readiness
- Act as a liaison with legal and compliance partners during internal and external audits or regulatory reviews
Strategic Operations & Scaling
- Partner with senior leadership on strategic planning, budget forecasting, and resource allocation
- Identify and implement tools and technologies to streamline operations and enhance the patient and provider experience
- Oversee vendor relationships and manage third-party integrations related to care coordination, technology platforms, and support services
- Contribute to innovation in care delivery models, helping shape new programs and services as we grow
Qualifications
- Bachelor’s degree in Nursing, Healthcare Administration, or related field required; Master’s degree or clinical licensure (e.g., RN, LCSW, NP) strongly preferred
- 5+ years of operational leadership experience, ideally in a clinical or healthcare services environment
- Demonstrated experience overseeing or supporting care management programs, case management workflows, or value-based care initiatives
- Direct experience managing programs such as CCM, RPM, TCM, or similar care coordination services is highly desirable
- Strong understanding of healthcare compliance, CMS billing requirements, and clinical documentation best practices
- Experience with performance audits, quality assurance programs, and operational analytics
- Tech-savvy mindset, with experience using or implementing health tech platforms, CRMs, and EHRs
- Excellent leadership, communication, and problem-solving skills
Why Join TrueHealth Connect
- Join a mission-driven organization focused on proactive, patient-centered care
- Work with a passionate, collaborative team on the cutting edge of healthcare innovation
- Competitive compensation, health benefits, and paid time off
- Opportunities for professional growth, advancement, and continued learning
- Flexible work environment with remote or hybrid options available
Job Type: Full-time
Pay: $75,000.00 - $100,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
