Director of Servicing
Phoenix, AZ – RRA Capital is a private equity real estate firm redefining the norms of credit and structured finance. Backed by 115+ years of combined leadership experience and a team built for agility, depth, and discipline, we’re reimagining how private capital intersects with commercial real estate—and how exceptional teams drive meaningful outcomes for investors. Our mission at RRA is to “build something awesome” with a client-centric philosophy of service and an amazing team of innovative and driven professionals.
We are seeking a strategic and process-focused Director of Servicing to lead the oversight, management, and optimization of our commercial real estate loan servicing platform. This individual will be responsible for ensuring the accurate and timely administration of loan servicing operations, including borrower communication, compliance monitoring, investor reporting, and payment processing.
This role sits at the intersection of asset management, operations, and investor relations—ideal for someone who thrives in a fast-paced, entrepreneurial environment and brings both technical servicing knowledge and team leadership experience.
ROLES AND RESPONSIBILITIES:
Team Leadership
- Lead a team of Servicing professionals
- Provide mentorship, training, and professional development opportunities.
- Collaborate cross-functionally with investments, asset management, legal, and investor relations.
Loan Servicing & Administration
- Oversee end-to-end loan servicing operations by monitoring remittances from borrowers and to lenders, administering impound funds, and covenant compliance.
- Manage servicing of bridge loans, structured finance, and other CRE debt products.
- Ensure accuracy and timeliness of performance reporting, loan onboarding, and data presentation.
- Lead borrower communication on servicing matters such as payoff quotes, loan extensions, and consents.
Compliance & Risk Management
- Monitor portfolio for servicing covenant compliance and proactively escalate exceptions.
- Ensure adherence to internal controls and regulatory requirements.
- Coordinate with legal and asset management teams on delinquency, default resolution, workouts, and modifications.
Technology & Process Optimization
- Evaluate and implement loan servicing systems and reporting tools to enhance operational efficiency.
- Develop SOPs, servicing checklists, and training resources to ensure consistency and accuracy.
- Partner with accounting to support reconciliations, investor reporting, and audit processes.
HERE’S WHAT YOU’LL NEED TO SUCCEED IN THIS ROLE
- Problem solving ability, can-do attitude, natural resilience, and temperament to nurture successful relationships
- 7–12 years of loan servicing or accounting experience, ideally in CRE debt or structured finance.
- Previous leadership or management experience in a fund or servicing environment preferred.
- Understanding of functions including escrow, payoff, loan documents, and borrower communications.
- Experience with loan servicing software (e.g., FICS, MRI, RealINSIGHT, SS&C, or custom-built tools).
- Strong analytical, organizational, and communication skills.
- Proven ability to thrive in a dynamic, entrepreneurial setting.
COMPENSATION
- Competitive base salary and bonus structure commensurate with experience
BENEFITS
- Be a part of building something AWESOME.
- Direct daily access to the firm founders
- Unlimited vacation days
- Medical insurance
- Flexible work life
- Company 401K plan with match
- Awesome people to work with every day!
OUR CULTURE & CORE VALUES
At RRA Capital, we work as a team and treat each other with respect, humility, and good humor. We’ve built a culture that feels more like a family than a firm—and we take pride in holding ourselves and each other to the highest standards of integrity and professionalism.
RRA Core Values
- Enjoyable to Be Around – Team-oriented, professional, and ego-free.
- Passionate About Continuous Improvement – Committed to self-growth and feedback.
- Smart – Creative, efficient, and solutions-driven—not academic.
- Reliable – Self-starters with a deep sense of ownership and follow-through.
To Apply
If you thrive in an entrepreneurial environment and are excited to contribute to a firm that’s growing with purpose and discipline, we’d love to hear from you.
Contact: Lisa Donovan
Website: www.rracapital.com
