Search suggestions:

hiring immediately
part time
full time
work from home
remote
it
delivery driver
warehouse
receptionist
part time evening
retail sales associate
remote work from home
cannabis
New York
California
Texas
Houston County
Los Angeles County
Florida
Lake County
San Antonio
Remote
Georgia
Jacksonville
Chicago
Apply

Director of Technical Support Engineering

Sigma Computing
New York, New York
Full time
3 weeks ago

 

 

About the role:
The Director of Technical Support Engineering will lead and scale Sigma’s global technical support organization, ensuring operational excellence as the company grows. Reporting to the VP of Technical Operations, this role owns the vision, strategy, and execution needed to deliver world-class technical support while building a team that balances technical expertise with customer focus. You will lead through managers and individual contributors, partnering closely with Product, Engineering, and Go-to-Market leaders to drive platform improvements, operational scale, and customer-impacting outcomes. This role is also responsible for developing talent and fostering a culture of growth, accountability, and collaboration, while balancing strategic leadership with hands-on involvement when needed.

Sigma’s Technical Support team was awarded the 2024 Stevie Gold Award for Customer Service.

What You Will Be Doing

Qualifications We Need

About us:

Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for themselves, and make better, faster decisions. The award-winning software was built to capitalize on the performance power of cloud data warehouses to combine data sources and analyze billions of rows of data instantly via an intuitive, spreadsheet-like interface – no coding required.

Since launching with its unique interface, Sigma Computing has added features such as collaboration tools and embedded analytics capabilities. The most recent product launch included a set of AI tools such as forecasting capabilities, an AI copilot and a notebook interface for users who prefer a code-first environment.

Sigma announced its $200M in Series D financing in May 2024, to continue transforming BI through its innovations in AI infrastructure, data application development, enterprise-wide collaboration, and business user adoption. Spark Capital and Avenir Growth Capital co-led the Series D funding round, with additional participation from a group of past investors including Snowflake Ventures and Sutter Hill Ventures.The Series D funding, raised at a valuation 60% higher than the company’s Series C round three years ago, promises to further accelerate Sigma’s growth.   

Come join us!

Benefits For Our Full-Time Employees:

Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.

Note: We have an in-office work environment in all our offices in SF, NYC, and London.

 

Save Apply
Report job
Other Job Recommendations:

Engineering Materials System Specialist

Zachry Group
Houston County, Texas
Zachry Engineering Corporation (ZEC) is seeking a highly skilled Engineering Materials Systems Specialist with hands-on experience...
1 week ago

Japanese Biomedical Engineering Manager (Manufacturing)(CA/BR)

Activ8 Chicago
Pitt County, North Carolina
$130,000 - $140,000
  • Dental insurance
  • Health insurance
  • Paid time off...
1 week ago

Airport Civil Engineering Intern

Mead & Hunt, Inc.
Rapid City, South Dakota
$38,018 - $47,124
Mead & Hunt, Inc., a nationally recognized professional services consulting firm, has an exciting opportunity available for a...
4 days ago

Avionics Engineering Lead

E-SPACE
Saratoga, California
$150,000 - $220,000
  • The functions of this role include providing strategic...
  • Lead the day-to-day execution of engineering work by 8+...
1 day ago

RRC- Engineering Specialist III - CID Houston (East) Region

Texas Comptroller of Public Accounts
Houston County, Texas
$51,156 - $66,972
  • Generous paid time off including vacation, sick time, and at...
  • Retirement pension with a 150% agency match – you can watch...
2 weeks ago

Director of Engineering (USA)

DroneShield
Fauquier County, Virginia
  • Execute US Software Engineering Delivery: Drive execution of...
  • Platform Extension & Systems Integration: Lead technical...
3 weeks ago

Engineering Technician

ManTech
Portsmouth, Virginia
  • Applies engineering knowledge and experience to support the...
  • Support ordering of materials, services, rental equipment...
4 weeks ago

Technical Engineer

Vertiv
Anderson County, South Carolina
  • Collaborate with the sales and project teams to understand...
  • Provide input and review technical drawing Submissions from...
3 weeks ago

Engineering Manager

Sigma Computing
San Francisco, California
$230,000 - $270,000
  • Enable the team to realize their potential and set them for...
  • Own execution and delivery of roadmaps, to help setup the...
3 weeks ago