Director Product Management

The Role

The Director of Product Management is a key leader and critical role within the new Managed and Professional (M&P) Services organization to lead Product Enablement Go-To-Market (GTM), Sales and Customer Experience and Product Adoption. This role will lead the Lumen customer product adoption motions and including planning, launching and scaling Lumen’s M&P Solutions and Services. The leader will manage a small but mighty team overseeing the operational aspects to support bringing M&P solutions, services and new adoption programs to market. This role includes managing enablement processes, systems, and teams to ensure efficient execution across the GTM function. The Director of Management - Product Adoption will ensure that all programs are executed efficiently, effectively, and in alignment with Lumen’s strategic objectives.

The Main Responsibilities

• Confidence in building a new program operations function from the ground-up in partnership with leadership.
• Serve as a liaison between Product, Sales, Marketing and OPS teams to ensure alignment across the GTM and customer adoption process.
• Analyzing existing enablement processes operations to identify bottlenecks and inefficiencies, then designing and implementing process improvements to streamline workflows and increase productivity.
• Partner with leadership and cross-functional partners to help design, shape, launch, and manage goals and annual roadmaps.
• Interface with leadership acts as a sounding board for improvements.
• Tactically prioritize and orchestrate stakeholder’s programs.
• Assess company-wide GTM, Product Enablement, Product Adoption launches and recommend improvements.
• Provide thought leadership in coaching team members to build repeatable, scalable assets in BoMs/Solutions and industry specific outcomes collateral
• Producing accurate and timely reporting of program status throughout its life cycle.
• Analyzing program risks.
• Lead complex data gathering, analyzing and interpreting to create actions driving desired business results.
• Serve as a critical link to accelerate GTM motions across Product, Sales, Marketing and OPS
• Create and lead programs and tools to enable product adoption by making it easy and effortless to sell M&P Solutions/Services including use cases, training decks and training courses
• Coach/Mentor AGT Teams to enable awareness and training

What We Look For in a Candidate

• Minimum: 10+ years of director level or leadership experience
• Master's Degree (MBA preferred) or equivalent experience
• Expert level leader in sales operations and enablement, business operations, or marketing operations within a complex Product GTM environment. M&P experience is required.
• The ideal candidate will have a deep understanding of commercial strategy, enterprise product management, product marketing, and sales enablement.
• Possess strong leadership skills and exhibits managerial courage.
• Proven ability to present information to various levels in organizations.
• Understanding of project management, how to effective coach team members in improving PM skills.
• Excellent interpersonal skills with ability to successfully interact at all levels of the organization, and in a highly-matrixed and cross-functional capacity
• Professional presence to communicate and present with B2B executive customers as well as internal EVPs, C-suite
• Strong attention to detail and superior organizational skill

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$149,084 - $198,779 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$156,539 - $208,718 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$163,993 - $218,657 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure

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