Make your mark at the world’s largest HVAC company
Daikin Applied is seeking a talented and eager District Operations Leader for our Seattle and Portland market. This role provides leadership to the HVAC Service Technicians and Coordinator team. This oversight includes the fulfillment process for work sold by the Service Sales Representatives to ensure customers' requirements, revenue and profit objectives, and operational efficiencies are all met. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!
Location: In office. Kent, WA.
What you will do:
- Oversee technician and service coordinator team.
- Administer safety programs, monitor compliance with job site safety, safety training, safety documentation, auditing, and reporting.
- Support sales through involvement in job quotation and estimation. Approve estimates for scope of work, labor hours and material content, assess profit risk of jobs, control material and labor cost and provide feedback to the District Manager.
- Establish project timelines, meet with customers to communicate and coordinate project schedule. Manage projects, assign personnel, oversee ordering of equipment and material, and assure that proper customer signoffs are secured.
- Oversee quotation of call-in work, transactional sales, and assign personnel as needed to ensure quotes are delivered to customers on a timely basis.
- Provide consistent interface with current customer base and establish effective working relationships to identify additional selling opportunities.
- Ensure maintenance contract commitments are fulfilled and inspections completed on time. Provide input to Service Coordinator on scheduling activity of technicians.
- Support operations team under direction of District Manager.
- Collaborate with the technician team to generate pull-through service and repair work on existing house accounts.
- Work with Service Sales Representative and District Manager to resolve customer issues, including customer visits.
- Provide weekly job status, revenue, and warranty recovery report to District Manager.
What’s in it for you:
- The ability to make an impact and shape your career with a company that is passionate about growth.
- The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.
Minimum Qualifications:
- Associate’s Degree (2 year degree) in Heating, Ventilation, and Air Conditioning. Additional work experience may be considered in lieu of a degree.
- 5 years of experience in the HVAC industry.
- Previous experience leading a team of technicians, with formal or informal supervisory responsibilities.
- Valid Driver's License and acceptable Motor Vehicle Record.
- Work visa sponsorship is not available for this position.
Preferred Qualifications:
- Bachelor's degree in relatable field.
Benefits: Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
- Multiple medical insurance plan options + dental and vision insurance.
- 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions.
- Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage.
- Short term and long term disability.
- 88 hours company paid holidays.
- 120 hours of paid time off for new employees.
- Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual.
- Paid sick time in accordance of the federal, state and local law.
- Paid parental leave and tuition reimbursement after 6 months of continuous service.
The typical annual base salary for this position ranges from $113,000 - $170,000 and a targeted $20,000 incentive plan in Kent, WA. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
