As a non profit organization with wonderful contractual partnerships, we fully support and celebrate those with disabilities and encourage everyone to apply!
Position Summary
The primary purpose of the Customer Service/Driver Helper is to assist with transporting item, preparing, loading, and unloading items to assigned locations in a safe and efficient manner while delivering exceptional customer service.
Core Responsibilities
Assists with Loading, transporting, and delivering confidential shredding containers to clients in a safe, timely manner
Communicates changes in locations, routes; and reports challenges according to policy
Rides to and from various assigned locations with a lead driver to ensure the safe and efficient pick-up and delivery of a variety of large, small; fragile, bulky, and/or sensitive items
Responsible for assisting the Customer Service Representative/ Route Drivers carry out related duties including, but not limited to, lifting, carrying, moving, picking-up and delivering, and organizing (up to 300 LBS)
Secures loaded product with care by hand or by use of hand-truck, dolly, or other related equipment as appropriate for safe transportation of goods
Collects relevant and/or appropriate signatures to verify loads are picked up appropriately as needed
Reviews and completes required paperwork before and after delivery to ensure the current status of order completion, customer satisfaction, and documentation of all changes
Ensures items are placed in the requested position at the drop off sites, and picks up items from appropriate locations
Takes inventory of items and ensures that no items are lost during transportation
Participates in all required meetings
Assists Lead driver in adhering to assigned routes and scheduling in a timely manner
Responsible for the maintaining cleanliness of the interior and exterior of vehicle fleet
Refuels vehicles and ensures they are ready for use as assigned
Handles all products properly and reports any related damage to direct supervisor
Assist the driver in maintaining driving records (i.e., mileage and gas receipts)
Other Responsibilities
Works closely with the warehouse team members to maintain a clean orderly warehouse
Assist with various task in the warehouse when needed
Consistently meets and/or exceeds productivity goals; completes assignments in timely manner; meets competing deadlines; adheres to contractual requirements
Follows communication procedures, guidelines and policies
Defuses customer complaints by providing appropriate solutions and alternatives within the time limits; follows up to ensure resolution, appropriately documents situations and resolutions
Maintains customer relationships by handling questions and concerns with speed and professionalism
Maintains current on knowledge of organizational, federal, state and local policies and procedures
Promotes and maintains the effectiveness and reputation of the organization
Promotes strategic and generative discussions; attends meetings as required
Creates correspondence, reports, and communication material as needed
Elicits cooperation from a wide variety of sources, including vendors, subcontractors and other internal departments
Effectively manages difficult or emotional situations; responds promptly to staff needs; solicits feedback to improve customer experiences, responds promptly and effectively to concerns/issues and develops and communicates prompt solutions; solicits appropriate advisory assistance as applicable
Through formal and informal training, continues development of personal and professional skills
Strives for 100% customer and program satisfaction; communicates clearly and persuasively in positive or negative situations; listens and seeks clarification
Follows through on all actions to ensure 100% deadline compliance
Works closely with the management team, and other key personnel and contacts for seamless integration of responsibilities and functions
Solicits internal guidance and information to promote internal initiatives and special events
All other duties as assigned for the successful execution and/or completion of various projects whether or not specifically assigned
Required Knowledge, Skills and Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1+ years delivery, moving or other related experience
1+ years' customer service experience in a warehouse or related capacity
Excellent attendance; punctual and dependable
Exceptional communication, customer service and interpersonal skills
Ability to work and drive safely in all weather conditions and perform physical requirements
Time management and organizational skills to keep track of deliveries and stay on schedule
Excellent navigation skills and proficiency in using navigation applications to locate drop off sites
Physical stamina and sufficient upper body strength to lift, carry, load and unload heavy objects with or without assistance
Ability to demonstrate moral character, honesty, tact, fairness, patience, lack of prejudice and desire to help when dealing with people of varying social, cultural and economic backgrounds; creates and promotes a harmonious work environment.
Ability to multi-task, prioritize, and manage time effectively
Education, Certificates, Licenses, Registrations:High School Diploma/GED (preferred)
Clean driving record, drug screen, and background required at all times to meet contractual obligations
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- warehouse: 1 year (Required)
- 26 foot box truck: 1 year (Preferred)
Ability to Commute:
- Houston, TX 77032 (Required)
Ability to Relocate:
- Houston, TX 77032: Relocate before starting work (Required)
Work Location: In person
