Warm, Friendly, & Helpful OVERNIGHT Front Desk Host
Hampton Inn / Home2 Suites– Smithfield, NC
We’re looking for a Dual Property OVERNIGHT Front Desk Host to join our team and fulfill our vision of delivering unforgettably positive human interactions for all people.
The Five Musts:
- Must be a kind person
- Must have extraordinary critical thinking skills
- Must have high emotional intelligence
- Must be attentive and thorough in all work
- Must have a servant mentality (humility about self and willingness to serve other people, including guests and coworkers)
The Responsibility: Collaborate with ALL hotel teams to deliver kick-ass guest experiences by giving people exactly what they want even before they ask for it. Contribute to maintaining a friendly and warm atmosphere for all people coming through our doors.
A few examples of what the ideal person for this role will do on a daily basis:
- Serve as hotel ambassador by highlighting property amenities and area attractions
- Offer a lending hand to carry guest luggage, and deliver service items like towels and TV remotes to guest rooms
- Strike up memorable conversations with people in the lobby
- Create a cozy haven for guests by noticing and picking up stray trash and debris
- Anything else that you can imagine or that someone else might imagine
You’ll also manage technical operations such as:
Maximizing room revenue by using effective face to face and telephone selling skills to convince people to stay at our hotel and pay our rates.
Performing error free work on a consistent basis; taking reservations, checking guests in/out, and handling cash and credit card transactions, etc.
The Measure of Success: How well you can “WOW” our guests by coming up with everyday solutions that go beyond the expectations of what they need – to “WOW” our guests, you must knock their socks off by being the friendliest, most helpful, and most hospitable human being they have ever encountered in a hotel!
If you are interested and think that you fit for the role we have described, please submit your resume for review.
Thank you!
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Morning shift
- Nights as needed
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person
