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JOB SUMMARY:
Assists with the management of the Table Games Department on an assigned shift and in accordance with the approved policies, procedures, Indiana Gaming Commission Regulations and Internal Controls. Promotes and maintains the utmost integrity and high-quality customer service to all patrons and employees.
DIRECTLY SUPERVISES: Table Games Supervisor, Dual Rate Table Games Supervisor, Dealer
KEY JOB FUNCTIONS:
- Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies.
- Includes opening and closing table games in assigned areas; verifying count as provided by the Dealer.
- Supervises Table Games operations and personnel on an assigned shift as necessary.
- Includes inspecting desk prior to play.
- Monitoring bets and payouts are correct as needed.
- Sets high personal standards for performance and encourages others to do the same.
- Proactively recognizes rewards and celebrates outstanding examples of employee performance.
- Coaches direct reports in pertinent skills of operations.
- Provide written feedback in the form of DAN when applicable up to Documented Coaching, additional levels of discipline must be approvedby a Shift
- Manager or above before issuing.
- Counsels, guides and instructs assigned personnel in the performance of their duties.
- Serves as a role model to all employees at all time.
- Void Fills / Markers; Monitors table limits; Is aware of situational play in the pit and informs the Table Games Manager or above; Complete progressive/taxable jackpots and wins
- Serves as the “expert” on the floor
- Ensures all guests problems are handled quickly to ensure guest satisfaction within the established guidelines.
- Maintains departmental procedures that will assure proper protection of all table games operations from loss due to mistake or theft.
- Maintains current information on laws and regulations effecting table games.
- Reviews and assesses reports and other relevant sources of information related to the operations.
- All other job duties as assigned.
ADDITIONAL DUTIES/JOB DIMENSIONS:
Regular attendance in conformance with the standards, which may be established by Harrah’s from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to Harrah’s disciplinary action procedures up to and including termination of employment.
Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.
Upon employment, all employees are required to fully comply with Harrah’s policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.
QUALIFICATIONS:
Current Table Games supervisory experience of 3 to 4 years preferred. Qualified candidates must have good analytical, problem- solving, critical thinking and decision-making skills. Candidates must possess effective communication skills both oral and written. Must have an upbeat and positive attitude, professional appearance and be a team player.
REQUIRED PERSONAL COMPETENCIES:
Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
Must be able to stand for long periods of time (minimum of 2 - 4 hour intervals). Must be able to sit for long periods of time (minimum 2 - 4 hour intervals). Responds to visual and aural cues. Must have the manual dexterity to manipulate cards, dice and spinning wheels, as well as operate a computer. Must be able to reach, bend, twist, turn, stoop, kneel, grab, grip, sort and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second-hand smoke, strong odors, dust, loud noises and bright lights.
CERTIFICATIONS, LICENSES AND REGISTRATIONS:
Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License.
ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:
None
ACCESS TO GAMING FLOOR:
Access to gaming floor required.
DISCLAIMER
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
