Do you want to be a part of the team that makes the City of Palm Beach Gardens the signature place to live, learn, work and play? We provide world class services, parks, community centers, athletic fields, golf, tennis and pickleball, and public safety. This can only happen when the best, brightest, talented, and committed individuals work for our City. We encourage like-minded individuals to apply to join our culture of excellence as part of our team! Come join our family!
Summary
The On-Call Emergency Communications Operator (ECO) is a civilian position in which duties and responsibilities are performed under the direction of the Emergency Communications Supervisor. The ECO is responsible for answering both emergency calls and non-emergency calls that come into the dispatch center. Additionally, the ECO will operate a two-way radio system under provisions of the FCC, departmental orders, and dispatch operating standards.
Essential Function Duties and Responsibilities
- Dispatches calls for police service of an emergency and non-emergency nature
- Determines proper response of field units and monitors law enforcement activity
- Acknowledges and records the status of all units assigned to or transmitting on his/her frequency
- Coordinates the movements of law enforcement in the field
- Disseminates information checks on persons, articles and vehicles
- Conducts status checks on law enforcement units in the performance of their duties
- Records call disposition via computer terminal as advised by field units
- Receives telephone calls for police service and administrative needs
- Provides callers with necessary assistance including transferring calls to proper departments, referring callers to proper agencies and giving directions to streets and points of interest
- Receives requests for service from other agency dispatchers and/or officers, takes appropriate action, and logs the information as required
- Interacts in a professional manner with the public and law enforcement agencies
- Checks the status of any unit on traffic stop or any unit where personal safety is a factor
- Monitors and dispatches on police and fire channels
- Maintains a working knowledge of department rules, regulations, and procedures
- Faxes and teletypes information to other law enforcement agencies
- Operates NCIC, FCIC and PALMS computer terminals
- Sends out BOLO requests to field units, logs, and files
- Assists other dispatchers in the performance of their duties
- Notifies Emergency Communications Supervisor of any equipment malfunction or any calls of a serious, unusual, or life-threatening nature
- Performs any other related duties as assigned
Minimum Qualifications
- High School Diploma or G.E.D. required
- Three years' experience as an Emergency Communications Operator (Law Enforcement experience preferred)
- Experience using Central Square or similar computer aided dispatch systems
- Must have Florida Department of Health Public Safety Telecommunication Certification
Special Qualifications/Preferences
- Valid Florida Driver's license with good driving record required
No benefits associated with on-call employment.
