Employee and Labor Relations Assistant

POSITION SUMMARY:

Under the direction and supervision of the Director of Employee and Labor Relations, the Employee and Labor Relations Assistant works as part of a team and provides high quality administrative support to the Department of Employee and Labor Relations (ELRO). The ELRO Assistant provides exceptional customer service and serves as a liaison to other departments, staff. Communicates with staff and customers at various levels

This is a CONFIDENTIAL - Grade 15 position

Hourly Range: $21.49 - $42.87

CLOSING DATE: June 10, 2025

DUTIES & RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Supports the accomplishment of the human resource division mission and objectives by completing diverse and complex administrative duties that support the Department of Employee and Labor Relations;

• Establishes and maintains strong, positive working relationships with all customers and staff to support the delivery of efficient and effective services;

• Implements processes, standard operating and administrative procedures, negotiated agreements, local, state and federal regulations;

• Drafts and prepares memos, correspondence, forms and other documents, materials and presentations, reviewing for accuracy and completeness prior to submission;

• Supports day-to-day office functions by scheduling and coordinating appointments and meetings, arranging travel, and processing assigned business actions;

• Answers phone and conducts business using various forms of communications to disseminate information and assist customers;

• Assists with data collection, creates and maintains spreadsheets and accurately compiles, organizes, and prepares information for various projects, reports, meetings and presentations;

• Organizes, prepares and maintains records and data related to the Department of Employee and Labor Relations;

• Prepares and processes files;

• Assists office and school-based staff by responding to general inquiries and provides support related to department functions;

• Completes special administrative projects as assigned;

• Utilizes information technology and adapts to new technologies quickly; and

• Performs related duties as assigned.

QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Two years of experience working in a fast paced, high volume office or related customer service positions;

• Customer focus and professional; accuracy and high quality customer service;

• Effective communication; collaborates with others;

• Drives results; strong sense of urgency;

• Cultural sensitivity;

• Committed partner, personal credibility;

• Technology utilization and proficiency;

• Maintains confidentiality;

• Ability to carry out continuing assignments with limited supervision;

• Ability to assemble and organize data;

• Ability to keep complex clerical records and to prepare accurate reports from such records;

• Ability to prepare effective correspondence on routine matters and to perform routine office management functions;

• Ability to establish and maintain effective working relationships with other employees and the general public;

• Ability to operate a computer with proficiency; and

• Ability to perform routine and diversified clerical work involving independent judgment; and good interpersonal skills using tact, patience and courtesy.

EDUCATION REQUIREMENTS:

High School diploma or GED required. Must have successfully completed classes or course work resulting in proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, etc.) report generating software and other technologies and be skilled in using the Internet for work related research.

CERTIFICATION REQUIREMENTS:

None required.

SUPERVISORY RESPONSIBILITIES:

No direct supervisory responsibilities.

PHYSICAL DEMANDS:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.

WORKING ENVIRONMENT:

The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.

ADDITIONAL INFORMATION:

Not a member of a bargaining unit.

Direct Deposit is expected as a condition of new hire employment.

As a condition of employment, all applicants for employment must be qualified to work in the United States without sponsorship by PGCPS. If you are not work-authorized and would require PGCPS to sponsor you for a work visa you will not be considered for employment.

To submit an application online select apply.

Please complete ALL sections and provide applicable details to ensure full consideration. If you need assistance with submitting your application online, please contact the Human Resources Centrally Managed Staffing Office at 301-952-6036.

Appropriate accommodations for individuals with disabilities are available upon request.