Employer Engagement Manager

Under the supervision of the Assistant Director of Employer Engagement (Assistant Director), this position will serve as a part of the Employer Engagement team in creating a comprehensive, highly service-oriented functional area of the Career and Professional Development (CPD) Office. The Employer Engagement Manager (Manager) is responsible for developing and maintaining effective relationships with local, regional, national, and global employers to increase recruiting opportunities for all Chapman students and alumni. In collaboration with the Assistant Director, this role will support the hiring needs of employers, alumni, parents, and other stakeholders by maintaining exceptional customer service designed to enhance their relationship with the university and promote the strengths of Chapman students and alumni. This position will support the planning and execution of the university’s central recruiting programs, including career fairs, on-campus interviews, information sessions, site visits, and the Premier Employer Partner Program, as well as managing the posting of employment and internship opportunities on the CPD’s job portals.To foster alumni engagement with current students to support their professional development, the Manager will execute the day-to-day administration and oversight of The Panther Network, including the biannual mentorship program.

Responsibilities

Employer Engagement & Recruiting Programs

• Under the guidance of the Assistant Director, strategically manage the university’s central recruiting programs.
• Meet goals set by the CPD leadership for increasing the quality and quantity of employer engagement with Chapman candidates over time, through industry and employe research, outreach/touchpoints, and other targeted milestones tracked through the Employer Relationship Manager (ERM) system.
• Oversee the administration of various recruiting programs, including career fairs, networking nights, information sessions, on-campus interviews, tablings, coffee chats, employer site visits, etc. to determine the hiring needs of employers and promote Chapman students and alumni.
• Manage event registrations, interview schedules, and information sessions for employers in Handshake.
• Conduct internship and post-graduation job development and employer outreach to expand the number of internship and post-graduation opportunities for students.
• Stay up to date on local, state, national, and global industry and employment trends.

Outreach and Relationship Management

• Based on industry research and employment trends, establish new employer contacts and strengthen current employer contacts through outreach activities, such as cold calls, email marketing campaigns, virtual meetings, employer visits, etc. and execute the CPD’s Strategic Employer Engagement Plan.
• Manage employer engagement efforts by attending and participating in employer meetings and networking at appropriate professional organization events, chambers of commerce activities, etc.
• Work with the Marketing and Communications Manager on email marketing campaigns to new and existing employers.
• Promote the establishment and nurturing of on-going and productive relationships with industry leaders and corporate recruiters to increase employment opportunities for students and alumni.
• Work with the Assistant Director to identify appropriate contacts for the Career Education team and other campus partners by providing employers/contacts for career-related workshops and panels.

Employer Engagement Operations

• Support the day-to-day operations of the Employer Engagement team to provide excellent customer service experience for all employers, students, alumni, faculty, and other key stakeholders of the university.
• Collect data on engagement efforts and results through the ERM and adhere to a Standard Operating Procedure (SOP), including tracking and quantifying employer touch points (meetings, site visits, emails, phone calls, etc.).
• Train and supervise student workers to input employer engagement and event information into the ERM and Handshake and comply with any SOP.
• Supervise student workers in facilitating information sessions and on-campus interviews, as well as following protocols for flagging employers and job postings that do not comply with CPD policies.
• Work with the Assistant Director of Administration and Career Resources on collection of event participation fees, creation of online payment portals, reimbursement processing, etc.

THE PANTHER NETWORK

• Serve as the primary departmental contact and project manager for The Panther Network, including overseeing the mentoring programs.
• Create and implement new content for The Panther Network’s digital resources, including pathways, newsletters, and system emails.
• Under the guidance of the Assistant Director, plan and conduct workshops and create videos to advise students and campus partners about the platform’s features.
• Maintain and update the mentoring program orientation, manual, guidelines, and promotional materials.
• Work with the Data and Systems Analyst to maintain database administration and reports for purposes of tracking activity and engagement through the platform.
• Partner with campus stakeholders and implement new strategies to increase engagement in the mentorship program and drive overall usage of The Panther Network in partnership with the Marketing and Communications Manager.
• Collaborate with the Alumni Engagement team on The Panther Network, including the mentoring program participation from alumni.

HANDSHAKE PLATFORM AND ERM OVERSIGHT

• Serve as Handshake’s primary point of contact on the Employer Engagement team and liaise with Handshake Customer Support as needed to resolve issues and request/implement new features.
• Track employer engagement (via on-campus recruiting and other programs) in Handshake and in the ERM. Oversee employer data tracking and reporting within Handshake and the ERM.
• Oversee the approval of Handshake employers and jobs, while resolving any fraudulent employer or job posting issues by closing their Handshake account or posting and communicating with affected students with immediacy.
• Manage the job portal, encourage employer registration, and train employer partners on how to navigate the job portal and utilize various recruiting tools.

Required Qualifications

• Bachelor’s degree required. Master’s degree preferred.
• 2-3 years of full-time professional experience, with a preference for experience in administration, recruiting, sales, development coordinator, or employer engagement in an academic, corporate, or related setting.
• A high level of professionalism and excellent customer service skills, including responsiveness to any inquiries from employers, students, alumni, and campus partners.
• Strong communication and interpersonal skills to relate to, network, and communicate effectively with diverse constituents.
• Strong oral, written, and quantitative and culturally competent communication skills, including excellent use of grammar and proven ability to prepare, edit, and proofread documents and correspondence.
• Strong organizational skills, detail-oriented, and ability to remain flexible to changing business needs and priorities.
• Proficiency in CRM systems, SaaS platforms, and Microsoft Suite.
• Proven ability to manage several different projects simultaneously and under time pressure.
• Ability to formulate and communicate policies and procedures for recruiting and internship programs.
• Technical skills to learn and use enterprise systems and departmental applications related to the position, including Handshake and PeopleGrove.
• Analytical skills to identify and research information, analyze and resolve problems, assess alternatives and escalate concerns when needed.
• Ability to demonstrate initiative in timely completing tasks, anticipate future needs, and work well in a team.
• Aptitude to understand and consistently ensure compliance with university policies, state and federal rules and regulations, including FERPA and data privacy and security regulations.
• Ability to use sound judgment, tact, and diplomacy and to maintain confidentiality at all times.
• Ability to work early mornings, evenings, and weekends and travel, as needed, to support the work of Chapman and the CPD.

Job Type: Full-time

Pay: $68,640.00 - $72,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person