Enterprise IT Support Officer - Network Installation Technician

General information

Description & Requirements

MANTECH seeks a motivated, career-oriented, and customer-focused Enterprise IT Support Officer (EITSO) - Network Installation Technician to join our team in Tysons, VA. In this role, you will support the deployment and installation of network infrastructure and endpoint equipment in a dynamic and mission-focused environment. You will work hands-on to ensure reliable connectivity, accurate equipment configuration, and successful project execution across classified workspaces.
 

Responsibilities include, but are not limited to:

• Install and terminate CAT5/CAT6 and fiber cabling, including racks, patch panels, wall jacks, and related hardware.

• Perform cable pulls, terminations, pinouts, component installations, testing, and documentation with proper cable management.

• Install and configure workstations, rebuild desktops, relocate equipment, and install network drops per technical documentation.

• Read and interpret design packages, wiring schematics, port maps, and network diagrams to ensure accurate installations.

• Troubleshoot and resolve network connectivity issues, workstation problems, and equipment malfunctions.

• Travel locally between customer buildings and support temporary assignments as required.

Work required shift from 6:00 AM to 2:30 PM as part of a coverage team operating between 6:00 AM and 6:00 PM.
 

Basic Qualifications

• HS diploma and 6+ years of technician experience OR Bachelor’s degree and 2+ years of technician experience OR Master’s degree and 0 years of experience

• Each of the following relevant certifications can be used to substitute 6 months of experience:

  • BICSI Installer 1 / Installer 2 (Copper & Fiber)

  • Data Cabling Installer (DCI) 

  • Fiber Optics Installer (FOI)

  • Certified Fiber Optic Technician (CFOT)

  • CompTIA A+

  • CompTIA Network+

  • Cisco Certified Support Technician (CCST)

  • Cisco Certified Network Associate (CCNA)

• 2 years of hands-on experience supporting customer IT installations

• Experience installing and testing network drops, including labeling, dressing, and certifying connections.

• Knowledge of cabling methodologies, industry standards, and troubleshooting techniques.

• Experience installing IT endpoints such as desktops, printers, VOIP/digital phones, and network switches.

• Ability to resolve hardware, network, and telecom issues independently.

• Skilled in interpreting network diagrams, floor plans, and installation packages.

Preferred Qualifications:

• Experience in IT hardware and structured cabling installation.

• Familiarity with LAN infrastructure implementation on the Sponsor’s network.

• Ability to quickly adapt to changing tasks and learn new skills on the job.      

• Strong attention to detail and organizational skills.

Clearance Requirements:

• Must have an active TS/SCI clearance with Polygraph.

Physical Requirements

• Ability to remain stationary for at least 25% of the time.

• Ability to operate computers, phones, and standard office equipment for extended periods.

• Ability to move between offices and buildings, including under desks, raised floors, and server closets, some of which may be confined spaces.

• Ability to lift and move IT or AV equipment weighing 50+ pounds, using carts or team lifts as needed.

• Must be able to ascend/descend ladders (10+ feet) while pulling cables and adjusting equipment.