ERP & IT Manager

Salary: £42,000 - 54,000 per year

Requirements

• Were looking for experience implementing, administering or serving as a super user for an ERP system, ideally Microsoft Dynamics 365 (Business Central, Finance & Operations or Sales).
• Were looking for a good understanding of core business processes such as finance, purchasing, inventory, sales and project accounting, and how they translate into ERP configuration.
• We require experience in IT support, systems administration or a similar technical role.
• We require hands-on experience administering Microsoft 365, including Entra ID, Exchange Online, Teams and SharePoint.
• Were looking for experience building automations with Power Automate or similar low-code tools, such as Zapier or Make.
• We require experience administering and creating or maintaining SQL instances.
• Were looking for experience setting up and maintaining locally or cloud-hosted servers for various purposes.
• We require a sound understanding of networking, Windows endpoint management and cybersecurity fundamentals.
• Were looking for experience working with an external IT service provider or managed service provider (MSP).
• We require awareness of data protection and GDPR as they apply to IT systems and data flows.
• Were looking for clear communication skills and the ability to explain technical topics to non-technical colleagues.
• We require strong organisation skills and the ability to balance support requests with project and automation work.
• Desirable: scripting experience in PowerShell, Python or VBA.
• Desirable: direct experience setting up SQL Server and building relational databases.
• Desirable: experience of a full ERP implementation lifecycle, from design through go-live and hypercare.
• Desirable: experience working with REST APIs, webhooks or SaaS platform integrations.
• Desirable: exposure to AI tools in a business setting, such as Microsoft Copilot, Claude or ChatGPT.
• Desirable: experience with Monday.com, Power BI or the wider Power Platform, including Power Apps and Dataverse.
• Desirable: relevant Microsoft certifications, such as MB-920, PL-200, MS-900, MS-102 or PL-900.

Responsibilities

• Well rely on you to lead our internal coordination of the Microsoft Dynamics 365 rollout, working with our implementation partner on requirements gathering, process mapping, system configuration, data migration, testing and go-live.
• Once Dynamics 365 is live, youll own its configuration, security roles, workflows and master data; handle first-line user queries; and manage change requests and updates with our partner.
• Youll work with teams across our business to review and standardise processes and prepare clean, well-structured data for migration into Dynamics 365.
• Youll create training materials and user guides, run training sessions, champion Dynamics 365 adoption and gather feedback for continuous improvement.
• Youll develop reports and dashboards from Dynamics 365, for example in Power BI, and integrate the system with Microsoft 365, Monday.com and other business systems.
• Youll be the first point of contact for internal IT issues, resolving issues in-house where possible and escalating to our external IT provider when needed, while ensuring issues are closed out promptly.
• Youll administer Microsoft 365 user accounts, licences, Teams, SharePoint sites and permissions, working with our IT provider on changes requiring elevated access.
• Youll create and maintain SQL Server instances for local or cloud hosting, including database administration.
• Youll set up and maintain servers for purposes such as internal web applications and databases to support our business digitalisation.
• Youll design, build and maintain workflow automations using Power Automate, Zapier and similar tools, connecting Microsoft 365, Monday.com and other business systems.
• Youll support the rollout and administration of AI tools, API integrations and connectors, working with our AI & Automation team on access, permissions and data handling.
• Youll maintain good security practices across our systems and automations, including multi-factor authentication, access reviews and device compliance, and support compliance with UK GDPR.
• Youll maintain our IT asset register, manage software licensing and renewals, and coordinate equipment and account setup and offboarding for starters and leavers.
• Youll be the day-to-day contact for our external IT and Dynamics 365 implementation partners, monitoring service levels and flagging service or cost issues to our AI & Automation lead.
• Youll support other system deployments and migrations, including testing, data preparation and user onboarding.
• Youll document our systems, automations and processes and help colleagues use technology effectively and securely.

Technologies:

• AI
• API
• ChatGPT
• Cloud
• Copilot
• ERP
• Support
• Microsoft 365
• Power BI
• PowerShell
• Python
• REST
• SQL
• Security
• SharePoint
• VBA
• Web
• Windows
• Zapier
• Office 365
• Hardware

More:

Were looking for a hands-on ERP & IT Manager to join our AI & Automation team at our office in Bridport. The role centres on our Microsoft Dynamics 365 implementation, with responsibility for our day-to-day IT, business automations and integrations. It suits a practical, curious technologist who enjoys understanding how a business works end to end and wants to help shape how we adopt ERP, automation and AI. This is an in-person role. Our benefits include a company pension, cycle to work scheme, enhanced maternity and paternity leave, free parking, a health and wellbeing programme, life insurance and paid volunteer time.

last updated 41 week of 2026