Conservice is seeking an Analyst to join our Customer Experience team. Conservice provides an intelligent, comprehensive, and intuitive platform for ESG (Environmental, Social, Governance) management. We help organizations develop and implement ESG initiatives that provide an imperative to attract and retain capital, accelerate sustainable and responsible growth, and mitigate enterprise risk.
Overview: The Analyst will be responsible for collecting, interpreting, and analyzing data to solve customer needs. This position will leverage streamlined processes, structured problem-solving techniques, and data management principles to drive customer value. The Analyst will work closely with Customer Success Managers and Consultants to ensure that all the foundational elements of customer accounts are effective and support customer success.
Key Responsibilities
- Work closely with customers to resolve data issues
- Present data analysis reports to internal and external stakeholders
- Develop effective actions and guidelines that enable process improvements
- Manage the customer onboarding process to Conservice ESG platform and oversee ongoing maintenance
- Manage customer relationships to promote and create value through strong business acumen, problem-solving skills, and relationship-building
- Work with Goby's internal leaders and teams to continuously improve company products and offerings to drive growth
Skills
- Leadership: Demonstrate initiative and an ownership mindset by identifying and initiating value-add opportunities, both internally and externally
- Problem-Solving: Leverage strategic thinking and focus on root causes to constructively solve problems
- Effective Communication: Exhibit the ability to set and manage client's expectations, along with the ability to communicate comprehensively and cohesively in written and verbal form
- Operational Understanding: Meet client needs through a strong grasp of processes, technology, and objective use of data
- Teamwork: Collaborate effectively with management and team members.
Qualifications
- Education: Bachelor's degree in engineering, sciences, or business
- Experience: 2-4 years of relevant experience in a project environment serving customers and/or internal stakeholders (e.g., external or internal consulting or similar corporate roles with a mix of day-to-day operations and time-bound project experiences is preferable)
- Communication:
- Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences.
- Experience and strong ability working across functions and seniority levels.
- Technical Skills:
- Proficiency in data analytics and management utilizing Google Suite, cloud platforms, and/or various integrations (e.g., Sheets, Salesforce, AWS)
- Experience with technology platforms such as ERPs, CRMs, or related niche technologies
- Understanding of SaaS business model
- Ability to learn and assess customer data related needs utilizing various process methodologies such as Six Sigma or similar analytical frameworks
Preferred Qualifications
- Experience with SQL and/or Python
- An interest/experience in sustainability and ESG initiatives
Qualifications
- Education: Bachelor's degree in engineering, sciences, or business
- Experience: 2-4 years of relevant experience in a project environment serving customers and/or internal stakeholders (e.g., external or internal consulting or similar corporate roles with a mix of day-to-day operations and time-bound project experiences is preferable)
- Communication:
- Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences.
- Experience and strong ability working across functions and seniority levels.
- Technical Skills:
- Proficiency in data analytics and management utilizing Google Suite, cloud platforms, and/or various integrations (e.g., Sheets, Salesforce, AWS)
- Experience with technology platforms such as ERPs, CRMs, or related niche technologies
- Understanding of SaaS business model
- Ability to learn and assess customer data related needs utilizing various process methodologies such as Six Sigma or similar analytical frameworks
Preferred Qualifications
- Experience with SQL and/or Python
- An interest/experience in sustainability and ESG initiatives
