Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests warmly upon arrival and assist with the check-in process.
- Handle guest inquiries and resolve any issues promptly to ensure guest satisfaction.
- Manage phone calls, including reservations and inquiries, with excellent phone etiquette.
- Perform night audit duties as required, ensuring accurate financial reporting.
- Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations to guests.
- Process payments and maintain accurate records of transactions.
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold guest relations by providing personalized service and addressing any special requests.
- Assist in managing front desk operations during peak hours efficiently.
Experience
- Previous experience in a hotel or hospitality environment is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Familiarity with hotel management software and phone systems is advantageous.
- Experience in night audit procedures is a plus.
- Bilingual candidates are encouraged to apply as they can enhance communication with diverse guests.
- Excellent organizational skills and attention to detail are essential for success in this role.
Join our team as a Front Desk Agent where you will play a crucial role in creating memorable experiences for our guests!
Job Type: Part-time
Pay: $15.00 - $17.00 per hour
Expected hours: 16 – 32 per week
Schedule:
- 8 hour shift
- Evening shift
Work Location: In person
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