JOB OVERVIEW
Our Event Security Guards are the face of our organization and are dedicated to providing outstanding customer service to the attendees and guests of the many events we secure. Event Security Guards achieve their objective by being knowledgeable in the venue, event, and area in which they are working. They are considered customer service representatives and ambassadors of the event, venue, and city in which they are working. Each assignment brings a unique set of requirements the Event Security Guard must be able to adapt to and execute while always providing outstanding service with a smile and an upbeat, friendly personality.
ESSENTIAL FUNCTIONS
ESSENTIAL FUNCTIONS
- Event Security Guards may be asked to perform several essential functions at their assigned location. The list below is not meant to be an exhaustive list of essential functions.
- Enforce access control policies as established by management.
- Conduct bag checks and operate weapons detection systems/metal detectors.
- Greet and interact with guests in an upbeat, friendly, and personable manner.
- Stand at assigned post and maintain a level of alertness and awareness to the surroundings.
- Patrol the facility on foot as directed by the supervisor.
- Responds quickly to public safety/crowd safety issues and communicates them to a supervisor.
- Assist guests and client representatives as needed.
- Respond to, report, and document any incidents or issues of which you become aware.
- Provide outstanding customer service to everyone you come into contact with during each and every shift.
- Be able to properly wear their assigned company uniform.
- Report for your assigned shift on time, in uniform, and via the proper entrance.
ADDITIONAL RESPONSIBILITIES
- Attend all required trainings and meetings as directed by the supervisor.
- Adequately handle, report, and document all security issues and emergency situations at your location.
- Be able and willing to become certified in site-specific training.
- Have full knowledge of the venues in which IESS operates.
- Be able to effectively communicate via two-way radio device to IESS staff.
- Attend all mandatory meetings/training as directed.
BENEFITS & PERKS OFFERED
- Flexible scheduling
- Paid Time Off
- Earned Wage Access (early access to pay)
- 401k with 100% company matching.
- Perks at Work Membership, offering discounts at your favorite restaurants, attractions, entertainment, and more.
- Free training courses
- Employee points program (earn points and redeem them for all kinds of items from gift cards to an Apple Watch)
- Opportunities for advancement
MINIMUM QUALIFICATIONS
- Must be at least 21 years of age
- Must have a high school diploma (or equivalent)
- Ability to communicate effectively both orally and in writing.
- As a condition of employment, employees must successfully complete a background investigation and a post-offer/pre-employment drug screening.
- Must pass a Driver's Record check (if applicable).
- Must be available to work some nights, weekends, and holidays.
- Be able to work a "reserve" or "on-call" schedule, obtaining a work schedule as our event schedule allows Note: We are busy 365 days a year and while we cannot promise a set schedule, our staff is offered many hours on average each week.
- Must be able to stand for an entire shift (in some cases, up to 12 hours).
- Neat and professional appearance.
- Upbeat, friendly, and personable demeanor.
- Must be able to handle urgent situations with calm and poise.
- Must possess or be willing to obtain the required security guard license (guard card) for the state/city of employment (if applicable).
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