Company Description
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
Job Description
Your Career
As an Executive Support Technician, you will be a vital member of our Executive Support Team, providing top-tier technical troubleshooting and resolution for all computer, hardware, and software issues for our executive staff, both local and remote. Your exceptional multitasking abilities and expert communication skills will be critical in managing and resolving all tickets and projects, all while maintaining the positive, professional, and customer-centric mindset you're known for.
Your Impact
Deliver "white glove" technical support across a wide range of areas, including user account setup and maintenance, system patching, antivirus, system imaging, break/fix for PC and Mac platforms, video conference equipment, printers/copiers, phone systems, and general IT hardware/software.
Adhere to Standard Operating Procedure (SOP) documentation and expertly escalate issues to higher-level staff when appropriate.
Efficiently manage your individual workflow and maintain a current ticket queue using our IT ticketing system.
Provide comprehensive mobile support for both iOS and Android devices.
Cultivate and maintain productive, professional relationships with our user base, especially our VIPs.
Offer critical IT support for large company meetings, including full audio-visual operational functions and support.
Participate in an on-call rotation to address escalated requests outside of standard business hours.
Lead impactful projects that enhance the technical capabilities of our executives and their support staff.
Qualifications
Your Experience
A strong service-oriented mentality is essential, coupled with excellent communication and interpersonal skills.
Ability and willingness to learn and cross-train with other IT staff members is required.
Recent hands-on technical experience with:
Windows 11 and macOS operating systems.
Microsoft Office Suite (including Office 365/Exchange) and Google Workspace (G-Suite).
Microsoft Active Directory for user and group management.
System imaging, VPN, and fundamental networking concepts, including 802.11x Wi-Fi.
PC and Apple hardware troubleshooting.
Mobile device support (iOS and Android).
Demonstrated proficiency with real-time collaboration tools such as Zoom, Google Meet, Microsoft Teams, Slack, and similar chat platforms.
Solid understanding of networking technologies and the OSI model.
Current experience with remote access and remote-control tools (e.g., MS Remote Desktop) to effectively support remote employees.
Proven experience supporting large company meetings and working with AV equipment.
- Familiarity with IT service management platforms like ServiceNow, and deployment/management tools such as Microsoft Deployment Toolkit, JAMF, SCCM, AirWatch, and identity management solutions like Okta.
Additional Information
The Team
Working at a high-tech cybersecurity company in Information Technology is a truly unique opportunity. You'll join some of the brightest minds in technology, contributing to the creation, building, and support of tools that empower our global teams on the front lines of defense against cyberattacks.
We are united by one mission, driven by the impact of that mission, and what it means to protect our way of life in the digital age. Join a dynamic and fast-paced team of individuals who are excited by challenges and thrive on resolving technical gaps that enhance productivity.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $0 - $0/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
