Performs difficult and complex work involving a high degree of decision-making and independent judgment to determine graduation requirements for undergraduate, graduate and doctoral students. Specialized functions may include performing complex auditing, processing of electronic data and other duties requiring technical knowledge. Performs additional duties as assigned by administration/management.
Required Qualifications
High school diploma or GED.
Four years of qualifying experience or a combination of education and experience that equates to four years.
Experience with Microsoft Word.
Customer service experience.
Spreadsheet and/or database experience.
Organizational skills with strong attention to detail.
Demonstrated positive interpersonal skills.
Effective verbal and written communication skills.
Ability to project a positive attitude.
Ability to manage multiple projects and meet deadlines with accurate results.
Ability to compose, proofread and edit correspondence.
Ability to perform the essential functions of the job with or without reasonable accommodation.
Four years of qualifying experience or a combination of education and experience that equates to four years.
Experience with Microsoft Word.
Customer service experience.
Spreadsheet and/or database experience.
Organizational skills with strong attention to detail.
Demonstrated positive interpersonal skills.
Effective verbal and written communication skills.
Ability to project a positive attitude.
Ability to manage multiple projects and meet deadlines with accurate results.
Ability to compose, proofread and edit correspondence.
Ability to perform the essential functions of the job with or without reasonable accommodation.
Preferred Qualifications
Knowledge of specific software programs, mainframe/system skills may be desired by the hiring department (i.e. Excel, SAP, CRM, Image Now, Degree Progress).
Duties & Responsibilities
Audits academic records of candidates applying for graduation and determines remaining requirements and any deficiencies in degree and graduation requirements.
Awards degrees upon completion of requirements.
Notifies students of all remaining graduation requirements and maintains student record updates and file.
Works with students and advisors to resolve problems, answer student and advisor questions regarding graduation status.
Enters graduation data into student information system.
Assists students at commencement ceremonies as needed.
Evaluates graduation with honors status as needed.
Processes undergraduate and graduate program changes as needed.
Audits and records additional non-teaching majors and minors to existing degrees.
Performs quality control checks related to declaring majors and minors and transfer block, MTA and MACRAO distributions.
Assists in managing graduation audit email account and provides exceptional customer service in responding to inquiries.
Reviews graduation statuses for commencement exception requests, enters notes on tickets, and submits response.
Prepares lists related to ordering diplomas and addresses for international students.
Reviews student accounts with hold statuses as it relates to diploma orders.
Monitors requests for replacement diplomas and verifies degree completion information.
Assists in researching Degree Progress or CRM issues and reviews student academic records to gather information to submit IT tickets.
Completes other duties as assigned.
Awards degrees upon completion of requirements.
Notifies students of all remaining graduation requirements and maintains student record updates and file.
Works with students and advisors to resolve problems, answer student and advisor questions regarding graduation status.
Enters graduation data into student information system.
Assists students at commencement ceremonies as needed.
Evaluates graduation with honors status as needed.
Processes undergraduate and graduate program changes as needed.
Audits and records additional non-teaching majors and minors to existing degrees.
Performs quality control checks related to declaring majors and minors and transfer block, MTA and MACRAO distributions.
Assists in managing graduation audit email account and provides exceptional customer service in responding to inquiries.
Reviews graduation statuses for commencement exception requests, enters notes on tickets, and submits response.
Prepares lists related to ordering diplomas and addresses for international students.
Reviews student accounts with hold statuses as it relates to diploma orders.
Monitors requests for replacement diplomas and verifies degree completion information.
Assists in researching Degree Progress or CRM issues and reviews student academic records to gather information to submit IT tickets.
Completes other duties as assigned.
Supervision Exercised
None.
Message to Applicants
Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives. In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community.
You must submit an on-line application in order to be considered as an applicant for this position.
Cover letters may be addressed to the Hiring Committee.
This position will remain open until filled. The university reserves the right to close the recruitment process once a sufficient applicant pool has been identified. For best consideration, please submit application materials on or before June 4th, 2025.
You must submit an on-line application in order to be considered as an applicant for this position.
Cover letters may be addressed to the Hiring Committee.
This position will remain open until filled. The university reserves the right to close the recruitment process once a sufficient applicant pool has been identified. For best consideration, please submit application materials on or before June 4th, 2025.
Employee Group
Office Professional
Staff Pay Level
6
Pay Range
$16.00 - $23.87 per hour, estimated starting rate: $16.00 - $19.00
Division
Student Recruitment & Retention
Department
Registrar's Office
Position Status
Regular
Position End Date
Employment Status
Full-Time
FTE
1.0
Position Type
12 month
Weekly Work Schedule
Monday - Friday / 8:00 am to 5:00 pm / primarily. Occasional evenings and weekends as required.
Location
Mount Pleasant, MI
About the Department
The Registrar’s Office is an engaged University partner committed to continuous improvement and dedicated to supporting the CMU community. Our team of professionals works with integrity to provide accurate and effective services aligning with institutional policies and priorities, as well as notable national best practices. Above all else, we strive to contribute to the ultimate success of our students
About CMU
Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.
We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.
CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.
Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.
CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.
Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula.
CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.
We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.
CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.
Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.
CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.
Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula.
CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.
CMU Leadership Standards
Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.
We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.
Please review the Leadership Standards before applying for this position.
We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.
Please review the Leadership Standards before applying for this position.
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