As Zuum’s Executive Vice President of Freight Operations, you’ll be the architect of how freight moves through our platform. You’ll own and evolve our operational playbook, scaling the freight brokerage arm while continuously improving margin, service levels, and team performance.
This role blends strategic vision with hands-on operational command. You’ll lead a high-performing team across logistics, carrier procurement, TMS operations, and customer success. You will collaborate closely with our tech, sales, and executive leadership to align operations with Zuum’s product innovation and business goals.
What You’ll Own
Operational Leadership
- Lead all day-to-day brokerage operations—freight planning, dispatch, tracking, customer operations, and exception management.
- Build scalable processes and KPIs to ensure high-margin execution and low error rates.
- Translate long-term business goals into operational roadmaps and org design.
Carrier & Network Strategy
- Oversee carrier procurement, rate negotiation, and onboarding.
- Ensure carrier network performance supports customer expectations and cost objectives.
- Drive digital adoption of Zuum’s platform by both internal teams and external users.
Team Development
- Build and coach a high-performance ops team with deep freight knowledge.
- Champion a culture of accountability, customer-centricity, and continuous improvement.
P&L Ownership
- Own operational budgets, forecasting, and margin performance.
- Align financial outcomes with strategic execution across departments.
Technology & Process Optimization
- Partner with the Product and Engineering teams to enhance and evolve Zuum’s tech stack.
- Lead implementation and optimization of TMS (Transportation Management System) functionality across all relevant operations.
- Identify opportunities to automate processes, eliminate waste, and scale efficiently.
What You Absolutely Must Have
- 7+ years of freight brokerage operations experience— apologies but this is not optional.
- A proven track record of scaling a brokerage operation from ~$50M to $100M+ in revenue.
- Deep familiarity with TMS platforms and how to operationalize them for speed, accuracy, and visibility.
- Fluency with logistics technology platforms (load boards, EDI/API integrations, rate tools, etc.).
- Leadership experience with both remote and on-site operations teams.
Bonus Points For…
- Experience in a freight tech or digital brokerage environment.
- Familiarity with ZUUM’s competitive landscape.
- Strong data orientation—able to use dashboards and reporting tools to drive performance.
- Six Sigma, Lean, or process improvement credentials.
What You’ll Get In Return
- A pivotal leadership role in a fast-scaling tech company.
- Direct influence on how freight moves across our digital platform.
- Smart, mission-driven teammates obsessed with solving logistics problems.
- Competitive compensation package including medical, dental, vision, 401k, paid holidays, and PTO.
A Day-in-the-Life of Your First 90 Days
- Assess existing freight brokerage workflows, tools, and talent.
- Implement a performance dashboard to track cost-to-serve, load margin, and service levels.
- Present a 6-month optimization roadmap to executive leadership.
Just To Underscore
If you haven’t directly led a freight brokerage through $50M+ in growth, this role probably isn’t for you. If you’ve negotiated with carriers, lived inside a TMS, hired brokers, driven revenue, and optimized operations at scale, then you already know why this is a rare opportunity to lead with impact.
A Little Bit About Us
Zuum is a rapidly growing, tech startup which is transforming the $1.2 trillion logistics industry. We connect enterprise shippers to carriers on an automated platform. To better understand what we are about, please check out our website Zuum Transportation and our Career Page.
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