Experienced Bicycle Technician

Summary

The area's top cycling store is looking for one highly motivated and skilled, experienced Bicycle Technician. A passion for cycling, knowledge of bicycle mechanics and bicycle parts, and a proactive and problem solving attitude are qualities at the top of our list!
In this job you will

• Assemble and prepare bikes for sale.
• Perform a variety of service functions on new and used bikes.
• Provide one of a kind customer service through direct and detailed interaction with customers.
• Handle warranty claims and solve other complex problems.
• Teach and supervise less-experienced technicians.

You are

• Dependable
• Detail-oriented
• Adaptable
• Proactive
• Positive
• People-oriented
• Problem solver

Requires three or more years of increasingly responsible full-time work experience in a top-level bicycle shop.

Duties

Duties include but are not limited to:

• Apply shop standards in the assembly and repair of all types of bicycles and related products.
• Perform quality control on the completed work of other technicians; teach or coach as necessary.
• Meet or exceed shop production standards.
• Complete paperwork accurately and fully (record parts used, work performed and complete pricing of job ticket) and process to next status or location.
• Record and report any deficiencies not addressed by the repair work being done to the customer and/or to the appropriate leader.
• Assist customer in the sale or repair process by sharing product and technical knowledge as appropriate.
• Operate cash register as necessary.
• Report or record replacement parts inventory and supply shortages to the General Manager.
• Maintain shop cleanliness including bench and common workspace.
• Assemble, tune and test ride new bicycles.
• Install, repair, and replace components and accessories, from cranksets to spokes to saddles and lighting systems.
• True wheels radially, laterally and to spoke tension specifications.
• Install and adjust brakes and brake pads on rim brakes and disc brakes. Install and bleed hydraulic disc brake systems.
• Adjust, repair and rebuild bicycle suspension components.
• Evaluate, adjust and replace drivetrain components such as chains, cassettes, derailleurs and shifters.
• Replace or install tires, tubes, tire liners and tubeless tire systems of all kinds.
• Clean and lubricate bicycle parts.
• Other duties as needed/ assigned.

Requirements

In all candidates, we're looking for:

• Three or more years' experience working as a technician/mechanic in a top-level bicycle shop
• Skill at building, maintaining and repairing modern and older bikes, including electric-assisted bicycles (e-bikes)
• Excellent reference/s from previous employer/s
• Interest in working in a team environment committed to providing excellent sales and service experience while increasing sales through service
• Strong attention to detail
• Ability to use Point of Sale, timekeeping, scheduling and other common business software on networked computers.
• Ability to maintain open and positive relations with employees and customers
• Interest in developing own skills and knowledge
• Availability to work a flexible schedule including some evenings and weekends
• Ability to periodically lift 40 pounds

Nice To Haves

The best candidates will also have:

• Personal experience riding bikes: commuting, family, road racing, mountain biking, gravel, long-distance touring, etc (depth of experience in at least two of these)
• Experience riding, building and servicing electric-assist bicycles (e-bikes)
• Experience rebuilding and tuning bicycle suspension systems
• Experience servicing hydraulic brake systems
• Experience installing, servicing and troubleshooting electronic shifting systems
• Advanced product and service training from major manufacturers including Sram, Shimano, Bosch and Specialized
• Management experience in a busy, successful bicycle store

Benefits

We Offer Our Employees:

• A fun, healthy and rewarding work environment
• Competitive wages
• Flexible scheduling
• Bonus opportunities
• Health, Dental & Vision insurance
• Paid vacation
• Jury Duty, Family and other types of paid leave