Company Description
About Chamberlain University
Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 locations and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Master of Physician Assistant Studies, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu.
There is one very significant way Chamberlain is different than other Universities - Chamberlain Care®. Healthcare education is offered in a culture of service excellence and care in four ways: care for self, care for colleagues, care for patients/clients, care for all. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.
Chamberlain Care® is the guiding principle we provide to each other and to our students to help our students achieve their goals, reach their dreams and impact healthcare at a national level.
If you're ready to live Chamberlain Care®, we invite you to apply today!
We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.
Job Description
Opportunity at a Glance
The role is responsible for promoting student success through accurate and responsive advisement of the experiential learning experience and service-related areas, providing support, coaching and advocacy as needed for students throughout the experiential learning lifecycle. Through a team-based approach, this position is responsible and accountable for maintaining and coordinating experiential learning applications from submission to registration, the advisement of all students and serves as a primary point of contact for the student and experiential learning partners.
Responsibilities
- Maintain comprehensive knowledge and understanding of {NAME}'s curriculum and programs to provide students with thorough, accurate guidance throughout their experiential learning journey.
- Meticulously prepare, document, track, and report experiential learning placements and student data to effectively assess student schedules, deliver appropriate advisement, and identify critical indicators necessitating proactive outreach to support student progression.
- Conduct rigorous reviews and approvals of sites and preceptors based on academic rubrics, escalating to the academic team when necessary to ensure the highest standards of experiential learning.
- Provide strategic coaching to students, guiding them to explore viable alternatives to overcome barriers in their experiential learning experience. Make judicious resource referrals when circumstances demand.
- Actively cultivate and maintain professional relationships with internal functional areas and stakeholders to consistently deliver an optimal student experience.
- Address student concerns with the utmost professionalism, utilizing advanced interpersonal and problem-solving skills to resolve complex issues.
- Deliver comprehensive training, guidance, and coaching to peers as required, including the dissemination of best practices to colleagues to maintain a high standard of service.
- Exemplify the TEACH values and foster a culture of CARE that aligns with our mission, vision, and purpose, serving as a role model for professional conduct.
- Diligently support approval documentation requirements for student placement, working collaboratively with partners and across departments to ensure compliance and quality.
- Engage in professional communication and strategic negotiation with partners and preceptors to safeguard student success and fortify partner relationships.
- Orchestrate the development and execution of clinical affiliation agreements and other critical written support documentation with partners to facilitate experiential learning placements.
- Execute additional duties as assigned with diligence and professionalism.
- Strictly adhere to all policies and standards, maintaining the highest level of professional integrity.
Qualifications
- Bachelor's Degree Required and
- 3 years customer service or related experience Preferred and
- Experience with healthcare education Preferred and
- Excellent organizational, interpersonal and communication skills Required
- Demonstrated strong critical thinking and problem-solving skills to overcome objections and facilitate negotiations.
- Attention to detail and mental concentration are necessary for accurately performing tasks; ability to adapt to change and balance competing priorities.
- Ability to work a variety of office hours including occasional evenings and weekends.
- Minimal travel may be required.
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Additional Information
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $20.51 and $28.85. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Adtalem offers a robust suite of benefits including:
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- 15 Days of Paid Vacation Days each Calendar Year
- 12 Paid Holidays + 2 floating holidays
For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
