Position Summary
The Expo/Food Runner is responsible for supporting the restaurant staff by delivering food and other items to guests in a professional, timely, and friendly manner.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Accountable for the accurate calling of chits (orders) to the kitchen, organization of prepared food, and delivery and description of all food items to guests while providing exceptional guest service.
- Communicate with all staff, including both kitchens and servers.
- Deliver food and items ordered by guests without delay, at the desired temperature, and in a highly presentable manner.
- Arrange the various food items properly on the table as per the seating plan.
- Clear the dishes as they are consumed.
- Carefully watch tables and fill water glasses and other drinks as appropriate.
- Interact with guests in a friendly and efficient manner; ensure guests’ complete satisfaction by exceeding their expectations – this includes ensuring the table is clean and that utensils, napkins, and other needs have been provided.
- Perform cleaning side work as assigned.
- Maintain complete knowledge of the restaurant’s food and beverage preparation and menu, with the ability to answer customer questions.
- Understand and follow the food allergy procedure and special orders/restrictions.
- Verifies that the food is correct based upon what the customer ordered and to customers’ satisfaction, if incorrect or unsatisfied notify the manager on duty.
- Assists with other restaurant tasks such as cleaning the dining area and preparing silverware and condiments.
- Other duties may be assigned as needed.
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Report to work in a neat and clean uniform; maintain well-groomed hair and personal hygiene as established by company policy.
- Promote a positive and collaborative employee culture designed to support customer needs.
- High energy and stamina are required.
- Ability to stay calm and work efficiently under pressure.
- Multi-task oriented.
- Excellent communication skills.
- Excellent interpersonal and customer service skills.
- Basic reading and writing skills.
- Ability to operate point-of-sale systems.
- Comply and execute all safety and sanitation guidelines and procedures.
Education and Experience
- No previous experience is necessary.
- Depending on experience, could be required to shadow another Expo/Food Runner as training.
- Must pass a written test regarding Shakou’s menu.
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