JD – Microsoft 365 – L2
Location:
Responsibilities:
- Support day-to-day aspects of the level 2 Support for Microsoft 365 and related services
- Ensure to handle the tickets within the Service Levels and maintain the quality of resolution provided
- Provide support on Microsoft 365, including
Mail flow, Spam Control/Filtering, Security and compliance aspects like Auditing, Retention, Data Loss Prevention
SharePoint Online & OneDrive including permission and access including guess access etc
Microsoft Teams related troubleshooting and support for end users
Hands on knowledge on SharePoint Server Patching, deployments, etc.
- Co-ordinate with other teams appropriately to ensure speedy resolution of issues
- Update the knowledge base and documentation of issues and solutions
- Manage and Support Office 365 Mailboxes, Groups etc
- Team and collaboration skills
- Vendor Management and coordination
Technical Skills:
Should have min of 3-4 years’ experience working with a large client using Microsoft 365
Good analyzing and troubleshooting skills
Sound understanding on Identity management, and application integration is required.
Work experience in a Hybrid setup would be an added advantage
Process Skills:
Must be open for 24x7 operations
Incident Management + Change Management (Planning & Execution)
Handling On - call Escalations
Monitoring and maintaining SLA requirements for the tickets queue and management
Process adherence & Security compliance
KB preparation and review, Knowledge sharing & documentation
Root cause analysis / Problem Management
Should have good written and communication skills.
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.
Job Type: Full-time
Pay: $56,000.00 - $105,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: On the road
