Financial Client Service Associate (CSA) Level II

Position Title: Financial-Client Service Associate II (CSA II)

Why Work at AllGen?

At AllGen, your work makes a real difference. We’re a mission-driven team that puts People Before Profits and believes in challenging the norm, growing together, and living with purpose.

Here you’ll find:

• A supportive, collaborative culture where you matter
• Opportunities for professional and personal growth
• The chance to empower clients and impact lives every day

Join us and be part of a team that inspires financial freedom for generations.

Job Summary: The Client Service Associate II (CSA II) plays a key leadership role in enhancing the client experience by providing high-level operational and administrative support to Financial Advisors, Financial Planners, and the Investment Team. This position is responsible for managing complex client requests, supervising junior operations staff, overseeing billing processes, and ensuring operational excellence. CSA IIs uphold AllGen’s high service standards while mentoring team members and continuously improving client experience.

People Management: This role includes supervisory responsibilities, including training, mentoring, and overseeing the client experience and performance of junior operations staff.

Essential Job Functions

· Provide advanced administrative support to Advisors and Planners by managing complex client tasks and resolving escalated issues in a timely and professional manner.

· Supervise and support junior operations staff by providing daily guidance, assigning tasks, and monitoring performance.

· Conduct performance evaluations, provide feedback to staff and identify training and development needs, facilitating appropriate development programs.

· Lead the end-to-end onboarding process for new clients and account transitions to ensure accuracy, professionalism, and compliance.

· Manage and review account openings, transfers, updates, and closures with attention to detail and regulatory awareness.

· Process and oversee complex financial transactions (e.g., wires, RMDs, journals, distributions), ensuring all documentation is complete and compliant.

· Administer the client billing process, including updates, reconciliation, and coordination with the Investment Team.

· Serve as the primary contact for custodians following up on outstanding service requests and resolving issues promptly and professionally.

· Serve as a lead point of contact for client service, addressing sensitive or escalated matters with discretion and a client-first mindset.

· Ensure accurate, timely entry and maintenance of client records in Advyzon; audit service data for consistency, completeness, and compliance.

· Identify and recommend improvements to service workflows; collaborate with leadership to implement process enhancements.

· Collaborate with Advisors, Operations, and the Investment Team to support client needs and ensure smooth internal coordination.

· Onboard and train new operations team members, promoting adherence to established best practices.

· Lead or support firm-wide initiatives such as technology implementations, client events, compliance updates.

· Demonstrate professionalism and uphold AllGen’s mission, vision, and core values in all client and team interactions.

Skills and Qualifications

Required

· Associate’s degree required; Bachelor’s degree preferred.

· 3–5+ years of client service experience in the financial services industry (RIA or broker-dealer experience strongly preferred).

· 1+ year of supervisory or team leadership experience.

· Experience handling and managing financial billing processes or fee administration processes within a financial firm.

· In-depth knowledge of custodial platforms (e.g., Schwab,Altruist) and client service.

· Familiarity with CRM systems (Advyzon preferred) and financial account servicing workflows.

· Advanced proficiency in Microsoft Office 365 (Outlook, Excel, Word, Teams).

· Strong organizational skills, time management, and attention to detail, with the ability to prioritize tasks independently, manage multiple tasks and competing deadlines effectively.

· A self-starter that is process-oriented and consistent.

· Able to learn from mistakes and apply lessons to improve future outcomes.

· Proactively learns and adapts to new systems, tools, and processes to enhance efficiency and effectiveness within the team.

· Maintain strict confidentiality with sensitive and personal information.

· Displays strong character, including integrity and honesty, as well as respect for compliance.

· Strong written and verbal communication skills, with the ability to handle sensitive situations tactfully.

· Demonstrated ability to lead, mentor, and collaborate with others in a fast-paced environment.

· Commitment to professionalism, discretion, and confidentiality.

· Adaptability to a small-company environment where varied responsibilities and cross-functional collaboration are expected.

· Ability to work collaboratively in a team-oriented environment

· Personal alignment with AllGen’s mission, vision, and core values.

Preferred

• Bachelor’s degree.
• Experience leading process improvements or technology rollouts.
• Familiarity with compliance workflows within a financial advisory environment.

Physical Requirements

· Prolonged periods of stationary office work, up to 8 hours at a time.

· Occasionally climb, bend, stand, twist, kneel, crouch, squat, and balance neck while performing other tasks.

· Fine motor skills to operate standard office equipment such as a computer keyboard, mouse, and telephone.

· Clear and effective verbal communication in person, over the phone, and during virtual meetings.

· Lift items up to 15lbs, infrequently.

Job Type: Full-Time
Schedule: Monday – Friday | 8:30 AM – 5:30 PM
Location: In-Office (with potential for hybrid flexibility after training)

AllGen is committed to making reasonable accommodations for individuals with disabilities in accordance with applicable laws and regulations.

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Ability to Commute:

• Orlando, FL 32801 (Preferred)

Ability to Relocate:

• Orlando, FL 32801: Relocate before starting work (Preferred)

Work Location: In person