POSITION: Float Assistant Branch Manager
Summary:
At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity and inclusion. As an Assistant Branch Manager, you will be working with the Branch Manager to lead and inspire a Branch team focused on driving performance, delivering exceptional customer experience, and maintaining a positive work environment, helping them develop their skills and grow within the organization. In this role, you will play a crucial part in influencing the teams’ execution of the Bank strategy, operational excellence, bank policies and regulations. You will foster a collaborative culture that values teamwork and partnerships with internal departments to provide a seamless experience for our customers and colleagues. By leveraging innovative banking solutions, offering outstanding service, and continuously deepening our relationships with both consumer and business customers, you will be instrumental in upholding our brand promise: treating every customer as if they were our only customer.
Key Result Areas:
- In collaboration with the Branch Manager model, lead, coach and the team to develop and exceed organizational goals. Provide advisement and training opportunities when appropriate.
- Consistently demonstrate and lead the team to deliver outstanding customer experience and create an environment that encourages the team to deepen the customer relationship and find solutions.
- In collaboration with the Branch Manager, create an operationally strong environment in the branch, ensuring adherence to policies and procedures and risk/audit expectations.
- Foster a respectful work environment and further a culture of inclusion by building connections using the tools of listening, compassion and understanding.
- Engage with the community and encourage volunteerism focusing on the needs of the community as needed.
- Perform additional duties as required.
Qualifications:
- Associates degree preferred.
- 2 to 4 plus years of management experience preferred.
- 3 years of customer service experience with proven record of sales success
- Attention to detail.
- Ability to work independently, take accountability for actions, manage competing priorities, and make quick, high-quality decisions.
- Leadership, communication, and interpersonal skills, with the ability to interact with diverse groups.
- Ability to work branch hours, engage in after-hours events, including weekends and evenings, and travel to and work at other branches, as needed.
The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities, the inclusion of which would be in conformity with the major purpose of this job.
Location:
Harvard Sq - Cambridge, Massachusetts
About Cambridge Savings Bank:
Cambridge Savings Bank is a full-service banking institution with $7 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. In February 2025, Kroll Bond Rating Agency affirmed CSB’s investment-grade rating, reinforcing the bank’s position as a reliable business lender. To learn more about how CSB can meet your needs, visit us at cambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship. Member FDIC. Equal Housing Lender. NMLS # 543370.
Cambridge Savings Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
