Position Title: Floral Team Leader
Company: Papa Joe's Market
Mission: To Craft Unforgettable Guest Experiences with 'Yes I Can' Service!
Objective: The Floral Team Leader is responsible for overseeing the daily operations of the Floral Department, ensuring the delivery of exceptional customer service, managing inventory, and creating visually stunning floral arrangements that meet our high standards. This role involves creative direction and operational management to achieve sales targets, maintain quality standards, and enhance customer satisfaction.
Reports to: Store Director
Who You Are:
- A creative and passionate individual with a love for flowers and design.
- An experienced florist with a background in floral arrangement and retail management.
- A team player who excels in a customer-focused environment.
- A proactive problem-solver with excellent organizational skills.
- Someone who thrives in a fast-paced, dynamic setting.
What You Will Bring:
- Proven experience in floral design and retail management.
- Strong leadership and team-building skills to motivate and guide the floral team.
- Excellent customer service skills to ensure customer satisfaction and repeat business.
- Knowledge of inventory management, ordering processes, and cost control.
- Creativity in floral design, with the ability to forecast and implement current trends.
What You Will Do:
- Manage the Floral Department for each of our Retail stores (Rochester and Birmingham), setting goals, and providing training for team members to be able to assist customers during all hours of operation.
- Create and maintain visually appealing floral displays, aligning with seasonal trends and customer preferences.
- Manage inventory, including ordering supplies, controlling waste, and ensuring the freshness and quality of all products.
- Develop and implement strategies to achieve sales targets and increase profitability.
- Provide exceptional customer service, assisting with custom orders and ensuring customer satisfaction.
- Collaborate with the Store Director and other department leaders to ensure a cohesive and positive shopping experience for all customers.
The Skills You’ll Learn:
- Enhanced leadership and team management skills in a retail setting.
- Strategic business management, including sales strategy development and financial planning.
- Effective communication and customer service strategies.
- Inventory and supply chain management in the floral industry.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Store discount
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Morning shift
Work Location: In person
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