The Nash Casino, a premier gaming and entertainment destination in New Hampshire is seeking a Food & Beverage Supervisor. The ideal candidate will have previous food and beverage experience and eager to work in a dynamic and growing environment.
JOB SUMMARY: Supports the Food and Beverage Manager or designee, in day-to-day operation of the Food and Beverage department, including updating and maintaining all outlets throughout the property. Ensures the cleanliness and sanitation of all work areas and equipment in accordance with Health Department standards.
JOB RESPONSIBILITIES:
JOB SUMMARY: Supports the Food and Beverage Manager or designee, in day-to-day operation of the Food and Beverage department, including updating and maintaining all outlets throughout the property. Ensures the cleanliness and sanitation of all work areas and equipment in accordance with Health Department standards.
JOB RESPONSIBILITIES:
- Responsible for supporting the Food and Beverage management team in all aspects of Food and Beverage quality, cost control, and completing inventories.
- In the absence of the Food and Beverage management team responds to all inquiries regarding the department.
- Monitor and ensure that operating procedures are met on a consistent basis.
- Communicate effectively with front and back of house management and staff.
- Oversee the flow of service on the gaming floor, all property bars, entertainment, restaurant outlets and special events as needed.
- Provide day-to-day leadership direction to the Food and Beverage hourly staff.
- Demonstrate the ability to perform the duties of all bars, service wells and restaurants.
- Work closely with the managers to monitor and control labor within the department.
- Maintain adequate coverage in Food and Beverage outlets based on business demands.
- Responsible for assisting with the hiring, training, evaluation, and corrective counseling of Food and Beverage Team Members.
- Ensures all Team Members follow recipes, measurements, quantities, and other information so each item served can be duplicated consistently.
- Ensure all prep items are made to approved standards.
- Confirms that all opening and closing checklists are adhered to and product(s) stored and secured.
- Inspects serving areas to ensure observance of safe, sanitary handling practices.
- Make certain all product(s) are placed and restocked in designated areas.
- Maintain a solid knowledge of Food and Beverage products and ensure all products are properly rotated.
- Immediately research and resolve any malfunctions of equipment to ensure optimum operation and minimal down time.
- Ensures all Food and Beverage Team Members are using all correct equipment, cleaning, and sanitizing products in accordance with all SDS sheets and departmental standards.
- Demonstrates flexibility by working a variety of shifts to ensure presence and coverage as necessary based on business demands.
- Immediately reports any concerns or opportunities to the Food & Beverage Management.
- To provide BIG Service to internal and external guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
- The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
- The ability and willingness to ensure that work activities are completed accurately, efficiently, and in a timely manner.
- The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
- Maintain regular attendance at scheduled shifts and staff meetings.
- Maintain professionalism and a friendly and approachable demeanor throughout the workday.
- Assist with training/mentoring of new Team Members.
- Maintain all appearance standards in accordance with established uniform and appearance guidelines.
- Inform the manager on duty of any irregularities and unusual situations when they occur.
- Is honest in all interactions and displays a high degree of integrity.
- Ability to work independently with little to no supervision or as part of a team is required.
- Must be and remain compliant with all legal or company regulations for working in the industry.
- Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.
EDUCATION AND EXPERIENCE:
- Previous Food and Beverage experience preferred.
- High school diploma or its equivalent.
- Must be 21 years of age or older.
- Must pass all required pre-screening and background checks.
- Must be able to obtain and maintain a New Hampshire Gaming license.
- Internal candidates must have been in their current position for at least six months and have had no active disciplinary action during the last six months.
- Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
- Must be able to obtain required work cards, and non-gaming registration as required by the local jurisdiction.
PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS: The physical and mental demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to move in and around the work area throughout the entire workday.
- Must be able to sit, stand or walk for extended periods of time.
- Must be able to repeat the same movements.
- Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment.
- Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the telephone.
- Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner.
- Must be able to access and interpret information on computer screens.
- Must be able to bend, stoop, crouch, kneel, twist, balance, and work the entire property; to include the ability to tolerate changes in temperature, frequent immersion of hands in water, cleaning, and sanitizing solutions.
- Must be able to work in an environment where smoking is permitted, and it can be loud with guest chatter, overhead music, and live entertainment.
- Must be able to lift and carry up to 50 pounds and respond to visual and aural cues.
- Requires the ability to distinguish letters or symbols and eye hand coordination.
The Nash Casino is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.
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