The Assistant Lead assists the Food Service Lead by supervising restaurant staff and performing food service functions while complying with park policies, health code regulations, and cost/inventory control standards.
Additional duties may be assigned. Management retains the discretion to change or add to the duties of this position at any time.
- Supervise rotation and marking for food stock to ensure inventory movements
- Maintain par levels established by the Food Service Lead by ordering food from the Distribution Center
- Check incoming orders and notify Distribution Center of order discrepancies immediately
- Oversee food preparation and ensure compliance with established safety and health guidelines
- Assist Food Service Lead with completing, processing, and filing daily reports to include Profit and Loss, Sales Summary, Hourly Reports, Spoilage Reports, etc.
- Maintain adequate food preparation levels in accordance with par levels established by the Food Lead and Area Lead
- Assist with till distribution, and register opening, balancing, and closing
- Maintain sanitation, cleanliness, and food standards in compliance with health department and food service standards and guidelines
- Perform duties as Team Member according to staffing demands
- Provide direct support to Team Member staff
- Assist with training and coaching staff
- Assist with addressing complaints and resolving issues
- Appraise, reward, and discipline employees
- Ensure high levels of guest satisfaction through interaction, feedback, and adherence to expected levels of staff performance
- Perform periodic inspections on restaurant and staff; notify Food Service Lead of strengths and weaknesses in the operations
- Ensure proper and on time opening and closing of operations
- Ensure staff adherence to proper grooming and costume standards
- Ensure staff adherence to proper hospitality procedures
- Ensure staff adherence to health and safety regulations
- All other duties as assigned
SUPERVISORY RESPONSIBILITIES
These are carried out in accordance with applicable safety policies and laws. Responsibilities include:
- Provide direct support to Team Member staff
- Assist with training and coaching staff
- Assist with addressing complaints and resolving issues
- Appraise, reward, and discipline employees
- Ensure high levels of guest satisfaction through interaction, feedback, and adherence to expected levels of staff performance
- Perform periodic inspections on restaurant and staff; notify Food Service Lead of strengths and weaknesses in the operations
- Ensure proper and on time opening and closing of operations
- Ensure staff adherence to proper grooming and costume standards
- Ensure staff adherence to proper hospitality procedures
- Ensure staff adherence to health and safety regulations
- Must understand, read, write and speak the English language
- Must be at least 17 years of age
- Must have the ability to work days, nights, weekends, and holidays
- Must be able to maintain a good working relationship with coworkers
- Must have strong written and verbal communication skills
- Must be able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Must be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Must have excellent communication skills and sense of appropriateness to converse with employees and guests
- Must be able to effectively present information and respond to questions from groups of managers, staff, customers, and the general public
- Must be able to add, subtract, multiply, and divide in all units of measure
- Must possess a high attention to detail to identify and solve money discrepancies
- Must possess an excellent teamwork ethic, but must also be able to work independently without constant supervision
- Must be able to deal with guest confrontations professionally
- Must have excellent verbal and written communication skills
- Some college or equivalent experience preferred
- Demonstrated successful leadership experience required
- Previous food service experience required
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee is regularly required to taste and smell. The employee is frequently required to stand and walk for long periods of time. The employee must frequently lift and/or move 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to take directional cues directly and indirectly.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The work environment is fast-paced and the employee is regularly exposed to outside weather conditions when supervising food service stands
- The noise level in the work environment is usually loud
