The Fraud Analyst Associate specializes in fraud prevention/detection relating to checks, cards, ACH origination, online banking, and account takeover.
The candidate will perform a variety of duties in a fast-paced environment to both internal and external customers. As well as utilize active listening, express willingness to help, identify customer's needs, and deliver courteous, professional service in a manner reflecting positively on National Cooperative Bank.
- Assist customers with unauthorized claims relating to their deposit accounts
- Process card entry charge backs and ATM disputes
- Review and analyze online banking reports for fraudulent or suspicious activity and mitigate risk to the bank.
- Monitor flagged fraud for commercial on-line banking users and commercial ACH originators.
- Troubleshoot and research all issues related to ACH entries reported as unauthorized and provide support and documentation as needed to other FI’s and customers according to the request.
- Create and work daily, weekly, monthly and quarterly reports related to business process and intra department needs.
- Review and work in-clearing checks for suspected fraud
- Review suspect transactions and accounts that are risk scored for possible suspect behavior or fraudulent activity such as money laundering and account takeover event.
- Sort and distribute incoming mail.
- Process returned mail; verifying delivery address and mail settings in customer set up to ensure returned mail is properly controlled.
Minimum Qualifications:
College degree in business management/accounting is preferred but not required.
Two years of retail/deposit operations experience, with a focus of at least one year customer service experience.
Analytical; excellent problem-solving skills required
Ability to analyze and evaluate information from a variety of sources
Knowledge of procedures, reports and forms used by Deposits and Retail teams
Tactful, diplomatic, and considerate
Ability to work independently with minimal supervision
Excellent communication skills; ability to communicate effective with others
Eligibility requirements may differ for each benefit or program.
National Cooperative Bank, N.A. is an Equal Employment Opportunity Employer (EOE/AA)
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid parental leave
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- banking : 2 years (Required)
Ability to Commute:
- Hillsboro, OH 45133 (Required)
Ability to Relocate:
- Hillsboro, OH 45133: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Hillsboro, OH 45133
