Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating positive guest experiences and managing front desk operations efficiently.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Maintain the front desk area, ensuring it is clean and organized at all times.
- Process phone calls using hotel phone systems, addressing inquiries or directing calls as necessary.
- Assist with reservations, cancellations, and modifications in the hotel management system.
- Address guest complaints or concerns promptly and professionally to ensure satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure guest needs are met.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Skills
- Strong phone etiquette with the ability to communicate clearly and effectively.
- Previous experience in front desk operations or hospitality is preferred.
- Excellent customer service skills with a focus on guest relations.
- Familiarity with hotel management software is a plus.
- Bilingual abilities are highly desirable to assist diverse clientele.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Strong interpersonal skills to build rapport with guests and team members alike.
- A proactive approach to problem-solving with strong organizational skills.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $16.00 - $17.50 per hour
Benefits:
- Employee discount
Work Location: In person
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