Our 48 room eco-friendly boutique hotel is in need of a Front Desk Agent to serve as the face of CityFlatsHotel. We’re looking for a friendly individual who will deliver an exceptional guest experience. The ideal candidate will have experience in guest service and is familiar with hospitality and/or tourism. If you’ve worked in the hospitality industry in the past, we would like to talk to you about CityFlatsHotel! However, we are always willing to train the right applicant. CityFlatsHotel encourages all employees to strive for an environment that promotes teamwork, positivity, and creativity. If this is you, we would love to hear from you!
Responsibilities & Duties:
· Welcome guests at arrival and assist them as needed throughout their stay as a friendly and informative Front Desk Agent
· Complete all check-in and check-out tasks
· Manage third-party, Choice Hotel, and event related reservations
· Accommodate guest requests
· Address and resolve issues at hotel
· Liaise with housekeeping staff to ensure all rooms are clean, tidy, and in ready status to accommodate guests’ needs
· Review and assist with group reservations and arrange services for VIP customers and event attendees
· Up-sell guest rooms, Choice Privileges membership, a la carte items, and amenities when appropriate (Parlour, Gatherings, CityBru, CitySen Lounge, Romance Package, and Beer Package)
· Maintain a neat and tidy front desk all while striving to offer creative ideas that may improve efficiency, organization, and overall experience for employees and guests
· Assist guests as a concierge for the Downtown Grand Rapids area
· CityBru:Assist guests at cash register with Micros POS, create signature lattes, follow food safety rules, daily cash log, restock, and inventory.
Hours (Part-Time: 3-4 shifts per week):
· 1st Shift: 7am-3pm
· Mid Shift (Occupancy above 70%): 11am-7pm or 1pm-9pm
· 2nd Shift: 3pm-11pm
Benefits:
· Choice Hotels E.A.R.N
· Choice Hotels Employee Rate
· Employee Discounts at CitySen Lounge, CityBru, Parlour, and more!
· Training and growth offered in events, food and beverage, housekeeping, hotel management, and so much more!
·Note: Employee's are responsible for their own parking expense and this is a non-benefits eligible part time position.
Job Type: Part-time
Pay: From $16.50 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Work Location: In person
