About us
Rehab Dynamics Physical Therapy
Our Covington physical therapy practice is committed to helping patients become pain-free. We are always accepting resumes from therapy and administrative staff who pride themselves on accepting new challenges and who have a strong desire to help others.
At Rehab Dynamics Physical Therapy, we strive for our practice to be in the top 25% in the nation in helping our patients find relief. Our dedicated team of physical therapists are experienced, compassionate, and invested in continuously furthering their education.
By working alongside our support as a team to make sure our patients have the best experience from start to finish, we can achieve this goal! Our culture will continue to foster our family-type atmosphere and patients will continue to buy into RD and our passion for healing. Our focus is on delivering exceptional results and services, learning new techniques, advancing our capabilities, and of course, having an exceptional team environment! We only accept staff into our team who have the drive, passion, and enthusiasm for helping the patients we serve feel better.
At Rehab Dynamics Physical Therapy, our patients receive only the highest quality of care, including:
- Being greeted by a smile
- Reminders of appointments
- Education on insurance prior to IE
- Customized treatment plans, which are part of making their POC
- Understanding the importance of finishing out their POC
- Understanding the importance of completing their HEP
- Receiving answers to any billing questions
- Offering products for convenience
- Offering wellness services
- Feeling like they are part of our family!
By providing detailed policies and procedures to our team, we have an efficient and smoothly-run company. We have a leadership team that meets weekly to discuss positives and negatives, which are then brought back to our team.
This is an important process that allows us to continue moving in the right direction and have a plan on how we are going to continue to improve in all aspects of our business. At these meetings, we will discuss our clearly-defined and attainable goals both individually and for the team. We are going to celebrate these accomplishments throughout the year, no matter how big or small.
Receptionist Job Duties
- Answer phone on first ring
- Page gym when patient is checked in and has paid their responsibility
- Greet all patients by name
- Stand to greet new patients
- schedule/reschedule any patient that calls or asks to do so at front desk
- Call all referrals within 1 hour of receiving referral and complete intake sheet to it’s entirety
- If don’t answer first day, call back next day, and then after that, email patient if we have that info
- If don’t get response after 3 days give to owner
- Schedule all NP appts within 24 hours of receiving referral
- Enter every referral into spreadsheet (referrals, walk ins, phone inquiries, online request, etc)
- Pull paperwork for post hires and new patients once you schedule them
- Schedule massage clients in massage book for Mandy
- Check out patients that purchase supplies on the clover machine
- Scan all paperwork remaining at end of day
- Medical records request
- Balance end of day report and cash drawer
- Verify insurance
- Keep track of authorizations
- Enter new patient information into webpt
- Answer any questions related to a patient’s co-pay, deductible, or payment
- Confirm new patient appointment the day before and let them know their benefits
- Help with authorizations
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Describe a time when you had to manage multiple tasks at once (i.e. answering phones, greeting patients, scheduling appointments). How did you prioritize and ensure everything was handled efficiently?
Education:
- High school or equivalent (Required)
Work Location: In person
