Front Desk Sales Manager

Job description

Splash and Dash Groomerie & Boutique is a national franchise with over 36 locations throughout the USA and is currently in the process of opening additional locations in your area! We are an Inc. 500 company that provides our customers a unique and upscale experience. We are a full-service Groomerie and Boutique that also offers retail, grooming, and membership-based grooming services.

We are looking for a talented Front Desk Manager to join our team. The Front Desk Manager compensation: $19 Hourly + 50% Commission on all Member Sales + 10% gratuity on all Dogs. Applicants must be able to perform in a fast-paced and detailed environment. We will consider all applicants who are dependable, detail-oriented, and energetic.

Front Desk Operations and Daily Duties:

Do you want to:

• Get paid to sell dog baths.
• Bonus for membership sales.
• High energy and big bonuses.
• Get doggy kisses and make bonuses.

Position Purpose:
Promotes and ensures the efficient, profitable, and effective operations of the Grooming Salon. Responsible for achieving the salon's targeted goals, including membership sales, gross margin, labor percentage, Voice of the customer/guest experience metrics, supply costs, staffing, guest satisfaction, and the salon's daily operations. Help create marketing and social media content.

Ensures the health, welfare, and proper care of all live animals. Provides grooming services that align with the brand promise. Ensures the safety of both salon partners and pets in our care. This job is composed of a variety of different tasks that may be covered by Splash and Dash operational standards, policies, and procedures.

Job Description and Expectations:

• The Front Desk Associate is essential to the salon's productivity and profitability and is tasked with managing the onboarding, upselling, and continued communication with human customers.
• Have 2+ years of Front Desk Membership Sales Service with Membership sales experience.
• They will oversee the flow of our furry clients at check-in and check-out. This position will work closely with the other service staff members (Bathers and Groomers) and communicate frequently with the Owner / General Manager to increase efficiency.
• The Front Desk Associate will be aware of all aspects of location operations, brand standards, and production abilities in the bathing and grooming departments. The ideal candidate will also be able to assist in other aspects of the business when needed.
• The Front Desk Associate will help with marketing and social media content.
• The Front Desk Associate will be the face of this shop, responsible for educating, informing, and assisting customers while adhering closely to brand standards. Candidates should be able to exercise empathy when communicating with customers and are expected to promote our packages and membership benefits with clarity and excitement.

Operations and Responsibilities:

Judgment: Make sound decisions regarding everyday issues and problems. Choose alternatives based on consideration of pros and cons, timing, and available resources. Make timely decisions regarding problems requiring immediate attention.

Focus on Guests: Ensures an accurate understanding of guests' needs and makes recommendations based on those needs.

Engagements include, but are not limited to:

• Makes scheduling recommendations for appointments.
• Assists with training.
• Quality Assurance.
• Works alongside the Bathing Department Supervisor to keep an open line of communication.
• Communicates potential salon safety hazards to management.
• Make management aware of any equipment damage or necessary repairs or replacement of equipment.
• Gives feedback and recommendations.
• Assists in performance reviews for salon staff.

Engage and Inspire:

Energizes others by clarifying the broader purpose and mission of their work. Demonstrate a can-do spirit, a sense of optimism, ownership, and commitment. Encourage high standards of performance and acknowledge other people’s efforts and accomplishments.

Work Environment
The majority of job duties are conducted indoors in the grooming salon. Position requires bending, kneeling, lifting (up to 30 pounds), and standing for long periods of time. A large amount of this partner’s time will be spent in direct contact with our guests and their dogs, and the remaining time will be with the other salon and store partners. The work environment can be noisy and wet. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel. Follow all safety precautions and procedures.

Candidates must take a PI Assessment before being considered:

https://assessment.predictiveindex.com/bo/Qm1/ScottsdaleFrontDesk

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• Employee discount

Work Location: In person