Front of House Cafe Manager/Team Member

Little Billy’s is a counter-serve take on the modern day diner, focused on breakfast and lunch.

The FOH Manager/Team Member Responsibilities:

• Staff Management:
• Recruit, train, and supervise FOH cafe staff
• Create staff schedules to ensure adequate coverage during peak hours
• Oversee day-to-day cafe operations, including opening and closing procedures, inventory management, and equipment maintenance
• Monitor food quality and presentation to uphold our standards of excellence
• Implement and enforce hygiene and safety regulations to ensure compliance with health codes
• Handle customer inquiries, concerns, and complaints promptly and professionally
• Ensure an efficient delivery system between 3rd party vendors, POS ordering, kitchen printing, packaging orders and send off to customer/delivery driver
• Train staff on customer service best practices and empower them to exceed customer expectations
• Solicit feedback from customers and use it to make improvements in service and offerings
• Daily reconciling daily reports/cash handling
• Foster a culture of continuous learning and development among staff to ensure they remain engaged and motivated

Cashier: The Cashier will greet all customers as they arrive and prepare to ensure guest satisfaction and experience as bulleted below.

• Provides a pleasant and efficient customer-focused experience.
• Registers meal orders on a cash register or inputs orders on a computerized device via a point of sale (POS) platform by scanning items, and itemizing and totaling customer purchases.
• Resolves customer issues and answers questions about offerings and purchasing processes.
• Processes return transactions.
• Contributes to inventory management.
• Collects payments by accepting cash, checks, or charge payments and makes change for customers.
• Verifies credit acceptance and operates credit card authorization systems.
• Balances the cash drawer by counting cash at the beginning and end of work shifts by following checkout procedures.
• Provides pricing information to customers.
• Maintains a clean and orderly workstation.
• Handles To-Go orders over the phone and inputs into the system

Expeditor: The team member will check for ticket times in a timely manner to ensure food gets to customer quickly.

• Communicate orders and information between the front of house and back of house
• Ensure food is ready in timely manner or to communicate otherwise to cashier if there are issues in the kitchen that could affect the customer experience.
• Time stamping incoming orders to ensure timeliness
• Make sure food is correctly positioned and beautifully presented per the company standard before arriving to the guest
• Restocks all plates, glassware and smallwares as needed
• Transfer important information to the correct person should a guest need something.
• Ensure the kitchen area is maintained as a clean, safe and sanitary area.
• Package delivery and togo items properly
• Support cashier if they are working with a customer when phone rings, if customer needs something, etc.

Bussing: The team member will ensure a clean environment for guests

• Clean tables as they become available
• Communicate with the correct department if customer needs something from the kitchen, etc.
• Ensure restrooms are clean and stocked
• Ensure the floors remain clean and food/miscellaneous items are picked up, cleaned off the floor
• Set up coffee station and make sure it is stocked throughout the day.
• Greet customers as they sit and depart with a genuine generosity.

Qualifications/Skills for FOH Manager/ TM:

Required:

• Two years minimum experience in a cafe or restaurant
• Basic math skills
• Strong work ethic and willingness to learn.
• Excellent communication skills with guests and team members
• Multi-tasking abilities
• Understand health, sanitation and safety in the restaurant environment
• Attention to detail.
• Ability to work in a fast-paced high-volume work environment.
• Ability to work together and support others in a team environment.
• Cash-handling experience
• Friendly, positive and can-do attitude for yourself and others
• Have the ability to lift and carry 35-50 lbs on a regular basis
• Able to work flexible hours, including evenings and weekends
• Must be 18 years old or older

Preferred:

• Food Handler’s Card, Tips Certifications are a plus

Benefits:

• Competitive wages
• Additional earnings with tips
• Employee meal discounts

How to Apply:

Email: [email protected]

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Expected hours: 30 per week

Benefits:

• Employee discount

Shift:

• Day shift
• Morning shift

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Newport Beach, CA 92663 (Required)

Ability to Relocate:

• Newport Beach, CA 92663: Relocate before starting work (Preferred)

Work Location: In person