Front Office Manager

The Hotel Front Office Manager plays a crucial role in ensuring the smooth operation of the front office and delivering exceptional guest experiences. This position involves overseeing all front desk activities, managing staff, and ensuring high standards of customer service. The ideal candidate will possess strong hospitality management skills and a passion for providing outstanding guest services.

$45,000 - $50,000 yearly

Responsibilities include, but are not limited to:

• Supervise and coordinate daily front office operations, including check-in/check-out procedures.
• Manage and train front desk staff to ensure excellent customer service and adherence to hotel policies.
• Handle guest inquiries, complaints, and feedback with professionalism and efficiency.
• Maintain accurate records of room availability, reservations, and billing information.
• Implement effective phone etiquette practices to enhance guest communication.
• Collaborate with other departments to ensure seamless operations and guest satisfaction.
• Monitor performance metrics and implement strategies for improvement in guest services.
• Ensure compliance with hotel standards, safety regulations, and quality assurance protocols.
• Manage the hotel market food & beverage through inventory control and ordering.

Qualifications

• Proven experience in hospitality management or hotel management roles is preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Proficiency in phone systems and excellent phone etiquette is essential.
• Multilingual or bilingual abilities are a plus for enhancing communication with diverse guests.
• Ability to work effectively under pressure while maintaining a positive attitude.
• Strong organizational skills with attention to detail in managing reservations and staff schedules.
• Excellent interpersonal skills to foster a welcoming environment for guests and staff alike.

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.