Assistant Front Office Manager

Hotel:

Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

What's in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning - 40% of our management hires are internal promotions!
• Invest in Your Future - 401(k) plan with company match.
• Comprehensive Health Coverage - Medical, dental, and vision insurance options.
• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.

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The Holiday Inn Springdale/Fayetteville is a stunning hotel with an impressive 61,000 sq ft of meeting space, 206 guest rooms, and the Northwest Arkansas Convention Center located in Springdale, AR. We are conveniently located north of 1-49 with easy access to Walmart AMP, the Walton Arts Center, Crystal Bridges, and a short 15-minute drive from the University of Arkansas, Fayetteville. Explore the Ozarks at Devil's Den State Park, catch a game at Arvest Ballpark, and visit the University of Arkansas.

A recipient of the Quality Excellence Award, our property provides amenities like on-site dining, an indoor pool, and free Wi-Fi. Our hotel also offers a fitness Center and host events in our venues with exceptional catering. We're your gateway to Arkansas adventure!

When you're an Associate at the Holiday Inn Springdale/Fayetteville, you can look forward to enjoying a complimentary meal during every shift, Atrium and IHG travel discounts, the opportunity to make a difference in your local community, and opportunities for professional growth within Atrium Hospitality. Come join our award-winning team!

Pay Range: $19.30-$20.27

Make a Difference:
The primary purpose of the Assistant Front Office Manager is to ensure that guests have an excellent hotel stay experience while performing front desk duties and directing front desk staff to greet guests, process check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests as per brand and Atrium standards.

What You'll Be Doing:

The Assistant Front Desk Manager will be tasked with the following duties, responsibilities, and assignments:

• Create a best in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, and increasing guest loyalty;
• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner; Ensure that Associates are meeting guest needs and appropriately responding to guest concerns. Escalate guest concerns as appropriate;
• Help ensure financial goals of the department are being met through well managed stock, cost controls, and schedules;
• Supervise the front desk staff by ensuring opening and closing task checklists as assigned during the three shifts are completed;
• Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions;
• Handle cash and credit card transactions and process guest accounts;
• As needed, fulfill all job responsibilities expected of Night Auditor, Shuttle Driver and Concierge Attendant;
• Deputize in the absence of the Front Office Manager;
• Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications; and
• Any and all other work as required to complete the primary purpose of the position.

Bring Your Experience:

Required Prior Experience:

Prior customer service experience

Preferred Prior Experience:

Hospitality industry experience preferred

Required Education:

High School Diploma or equivalent

Preferred Licenses/ Certification:

Valid state driver's license and adhere to all company guidelines regarding moving violations.

Required Technology:

Use computers and computer systems (including hardware and software) to enter data, or process information

Physical:

Able to lift a minimum of 50lbs occasionally

Able to stand and/or walk for duration of schedule shift

Other:

Able to read, write and communicate effectively in English

Must be flexible to working days, early mornings, evenings, nights, weekends, and holidays

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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