General Manager

About Us:
CRDN is the leading expert in textile, electronic, art and contents restoration. We restore peace of mind to our customers after they have suffered loss due to a fire, water or wind disaster. Our customers love our attention to detail and dedication to quality, and our employees love working in a supportive and collaborative environment. Our organization proudly serves as part of the emergency response team, working with policyholders, insurance representatives, and contractors to restore peace of mind after a disaster. In short, we help policy holders get back on their feet, reduce replacement costs, and limit additional living expenses during these difficult times.

Job description
CRDN of the MidSouth is seeking a self-motivated individual to join our CRDN family as a General Manager for our Memphis location. The ideal candidate will have excellent communication skills, a strong ability to build relationships, and a proven track record in restoration management. The general manager will evaluate and organize all open jobs and work closely with the customers, adjusters and/or contractors. This position will mainly be office based with some field requirements.

Key performance indicators will include the following:

• Responsible for overseeing daily operations.
• Continuously review and improve organizational effectiveness by developing procedures, standards, specifications, guidelines, training programs and cultural values.
• Oversee employees, establish a highly motivational work environment, and create an innovative approach to improvement.
• Recruit, onboard, and train high-performing employees to achieve sales, profitability, market-share, and business-plan objectives.
• Develop a budget in accordance with revenue & profit goals.
• Responsible for solving customer issues at the territory level in a timely manner.
• Continually assess the knowledge of all departments.
• Create KPIs and see that strategies are in place to better the organization’s efficiency in all areas and develop metrics for the operations manager.
• Ensure compliance of all procedures in accordance with defined company processes and other regulatory requirements.
• Build and maintain relationships with adjusters and contractors.
• Performing any additional tasks as needed.

Required Skills and Experience:

• Restoration knowledge is highly preferred
• Production/Operation Management and demonstrated experience is required
• Insurance Claims procedures preferred
• Excellent verbal and written communication skills
• Organized Reporting and Sales tracking skills
• Developing standards, coaching, and team coordination
• Financial planning
• Process improvement
• Decision making
• Valid driver’s license and clean driving record

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Vision Insurance
• Paid time off
• Opportunity for advancement

Education and Experience Requirements:

• High School Diploma or equivalent.
• Bachelor's Degree (highly preferred)
• At least 3 years of successful management experience