Job Summary:
We are seeking a highly motivated and experienced General Manager to oversee the day to day operational excellence for the Paratransit Services. The General Manager will be responsible for ensuring the overall success of the division by providing exceptional support to agents, supervisor and operators.
We are seeking a highly motivated and experienced General Manager to oversee the day to day operational excellence for the Paratransit Services. The General Manager will be responsible for ensuring the overall success of the division by providing exceptional support to agents, supervisor and operators.
Duties:
- Ensure proper/timely reporting and data collection procedures are in place and followed.
- Ensure Operations Department budget performance in coordination with the client’s operation manager.
- Support the dispatchers and supervisors in the day to day management of operations and service delivery.
- Communicate regularly with THE CONTRACTOR staff, particularly regarding operational issues.
- Implement programs to minimize service problems and improve service in coordination with THE CONTRACTOR.
- Initiate complaint reduction strategies in coordination with other department heads.
- Provide direct oversight of and problem solving with supervisors.
- Establish Goals and Objectives for all Operations employees.
- Develop Memoranda of Understanding with all Fire, Police, Emergency Departments at City, State, and Federal level for Support of these Departments in times of crisis in coordination with the Client’s Manager.
- Oversee vehicle maintenance plan and ensures fleet availability to meet service requirements.
- Oversee safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
- Attend Union Contract negotiations for Management.
- Promote Safety and a Team Spirit with all employees.
Requirements:
- Bachelor's degree or equivalent plus 3-4 years of related experience.
- Knowledge of Word Processing software. Microsoft Excel, Word, and Outlook a must.
- Valid Driver’s License required.
If you are a dynamic leader with a passion for helping to serve the community within the transportation industry, we invite you to apply for the position of General Manager. We offer competitive compensation, benefits package, and opportunities for career advancement. Join our team today!
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