Guest Service Associate

Focused on the effortless and seamless movement of guests in and out of the facilities and creating memorable experiences by making emotional connections with all our guests. In this position, you will have a direct impact on the overall experience of our guests from the moment guests arrive at the hotel until they check out. The successful candidate must have a friendly and welcoming attitude with everyone. This is the ideal position for someone who has a passion for guest service, values problem resolution and enjoys working in a fast-paced environment.

· Responsible for welcoming guests and accurately verifying all information during the check-in and check-out process including, but not limited to: proper public relations techniques, a courteously and professionally attitude, and tone, identification and credit input, and ensuring all posting, cash transactions, account settlements, and deposits are handled correctly.

· Responsible for promoting the product and services, promotional programs, point of sales materials, and merchandising activities to the targeted customer/guest group.

· Accuracy and accountability of payment verification, the process of deposits, check cashing and exchange of currency is essential.

· Review expected arrivals, no-shows, owners, and VIP guests to ensure that they are pre-registered, assigned/blocked properly and other departments are notified of room assignment, modifications, and special requests. Review the daily room availability, restrictions, and logs. Check the status of departures on a daily basis. Relay all pertinent information to colleagues, supervisors, and other organizational departments as necessary.

· Ensure all necessary reports and forms are completed daily.

· Perform clerical duties such as typing correspondence, filing, package receipt, and delivery, and answering phones. Ensure messages and faxes are handled correctly and proficiently.

· Must meet standards of cleanliness, employee satisfaction, productivity, safety, and guest comfort and satisfaction standards as established by the Company.

· Other duties may be necessary and may be assigned.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Company, including evenings, nights, and weekends. In addition, attendance at all scheduled training sessions and meetings is required.

MORE DETAILS

Helpful Experience & Skills

• Knowledge of Lodging Management Systems computer programs is a plus
• Ability to work quickly and thoroughly when under pressure while remaining flexible and open to changes in procedures.
• Knowledge of local area, activities, and features.
• Human relation skills. Must be a "people-person" who thrives on public contact.
• Must posses advanced computer skills, including, but not limited to knowledge of Microsoft Office Applications such as Outlook, Word, Excel, and PowerPoint.
• Excellent communication skills.
• Problem solving, strategizing, and prioritization skills are critical.
• Strong organizational skills for most effective results and efficiency.
• Strong decision-making skills and resourcefulness to conduct independent research.

Requirements:

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Company, including evening, nights, and weekends. In addition, attendance at all scheduled training sessions and meetings is required.
• There are physical demands that may vary from day to day or task to task including, but not limited to: the ability to sit at a desk for up to 4-hours per day; walking; standing; bending; stooping; squatting; stretching; grasping; lifting; pushing and operating equipment relative to the assigned tasks. Must be able to lift up-to 20 lbs. on a regular and continuing basis and must be able to lift up-to 50 lbs. occasionally.

Education:

• High School or equivalent Education.

Experience:

• Candidate must have relevant experience to perform the duties and tasks assigned.
• 1-3 Years of Hospitality Experience preferred.
• Previous Customer Service experience preferred

Job Types: Full-time, Part-time, Seasonal

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Park City, UT 84098 (Required)

Ability to Relocate:

• Park City, UT 84098: Relocate before starting work (Required)

Work Location: In person