Note: Applicants must reside in Minnesota
Northland Business Systems is looking for a Hardware Technician in/around Burnsville, MN. This position will be working primarily in logging and dictation will be a secondary responsibility. The Hardware Technician is responsible for the installation, maintenance, troubleshooting, and repair of computer hardware, peripherals, and network equipment. This role requires strong problem-solving skills, technical expertise, and the ability to provide excellent support to end-users. This position includes travel to on-site as well as occasional out-of-state travel.
DUTIES AND RESPONSIBILITIES
- Install, configure, and maintain computer hardware, peripherals, and related devices.
- Diagnose and troubleshoot hardware and network issues, ensuring minimal downtime.
- Repair or replace faulty components such as hard drives, RAM, motherboards, and power supplies.
- Perform system upgrades, including memory and storage expansions.
- Set up and test new equipment, ensuring proper functionality.
- Maintain and update inventory of hardware components and spare parts.
- Collaborate with IT teams to support software installations and system updates.
- Ensure security measures are in place for hardware components, including data protection and proper disposal of outdated equipment.
- Document all repairs, installations, and troubleshooting processes for reference.
- Create and resolve tickets for each service request through BMS ticketing system
- Meet with IT Supervisor to receive coaching and support to continually improve and grow
- Using creativity and innovation to produce better functioning systems and products to move the company forward
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue to IT
- Learn new products
- Travel to customer sites as needed which may include overnight stays and travel via company vehicle
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- Proven experience as a Hardware Technician or similar role
- Strong knowledge of computer hardware, peripherals, and network devices
- Familiarity with diagnostic tools and testing equipment
- Ability to disassemble, repair, and reassemble hardware components
- Basic understanding of operating systems (Windows, macOS, Linux)
- Ability to create and manage tickets and projects consistently and thoroughly
- Ability to update and/or provide customer documentation in BMS ticketing system and IT Glue
- Skilled at providing friendly and quality customer service
- Knowledgeable in and be skilled at using Outlook, Teams, Word, Excel and any other programs that meet company needs
- Willingness to be a self-starter by taking on a variety of tasks to best serve the client and their project work
- Ability to possess strong communication skills internally and with the customer to meet their service needs
- Ability to have a strong attention to detail
- Ability to contribute and collaborate well on a team
- Ability to identify, investigate, and troubleshoot problems to find solutions
- Ability to adapt to provided tools including IT Glue, Log Me In, Kaseya, etc
- Knowledgeable about conflict resolution techniques and willingness to use them
Qualified Applicants must have at least 5 years of experience with hardware support and troubleshooting.
Northland Business Systems provides a comprehensive benefits package, including but not limited to Health Insurance benefits, LTD, STD, Life/AD&D, Paid Time Off, 9 paid holidays, and a 401k company match. We strive to maintain our competitive salaries for the market, ensuring we have our hard working employees' wellness in mind.
