Company: Signia Aerospace
Signia Aerospace is a leading innovator in aviation technology, dedicated to delivering high-quality aerospace solutions that meet the demanding needs of the aviation industry. Our commitment to excellence, safety, and technological advancement drives us to develop and maintain reliable systems, supporting both commercial and defense sectors worldwide. We foster a collaborative and inclusive environment where talented professionals can thrive, innovate, and contribute to shaping the future of aerospace technology. At Signia Aerospace, we value integrity, precision, and continuous improvement, ensuring our organization remains at the forefront of aerospace innovation. We are seeking a proactive and skilled Help Desk Analyst to join our IT team and support our organization's technology needs effectively.
About The Role
The Help Desk Analyst at Signia Aerospace plays a crucial role in providing comprehensive IT support across the organization. This position involves working closely with end users to troubleshoot and resolve a wide range of computer-related issues, ensuring minimal downtime and optimal productivity. The ideal candidate will possess strong technical expertise, excellent communication skills, and a customer-focused approach. They will be responsible for maintaining and updating IT systems, documenting procedures, and supporting network and hardware infrastructure. This role offers an exciting opportunity to be a key player in our IT operations, helping to drive efficiency and technological excellence within a dynamic aerospace environment.
Key Responsibilities
The role requires frequent standing, walking, sitting, and manual dexterity for tasks such as typing and handling hardware. The employee must occasionally lift moderate weights and perform physical activities like crouching or reaching. Work is performed in an office environment with occasional outdoor activities, and travel up to 30% may be required for project-based activities. The noise level varies from quiet to loud, and safety precautions are observed when working around electrical or mechanical equipment. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions.
Job Type: Full-time
Pay: Commensurate with experience
Benefits
Signia Aerospace is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all qualified individuals regardless of race, gender, age, disability, veteran status, or other protected characteristics. We comply with all applicable laws and regulations, including regulations related to affirmative action and non-discrimination.
How To Apply
Interested candidates are encouraged to submit their application through our careers portal or via the provided application link. Join us and be part of a team dedicated to excellence in aerospace technology and innovative IT solutions.
Signia Aerospace is a leading innovator in aviation technology, dedicated to delivering high-quality aerospace solutions that meet the demanding needs of the aviation industry. Our commitment to excellence, safety, and technological advancement drives us to develop and maintain reliable systems, supporting both commercial and defense sectors worldwide. We foster a collaborative and inclusive environment where talented professionals can thrive, innovate, and contribute to shaping the future of aerospace technology. At Signia Aerospace, we value integrity, precision, and continuous improvement, ensuring our organization remains at the forefront of aerospace innovation. We are seeking a proactive and skilled Help Desk Analyst to join our IT team and support our organization's technology needs effectively.
About The Role
The Help Desk Analyst at Signia Aerospace plays a crucial role in providing comprehensive IT support across the organization. This position involves working closely with end users to troubleshoot and resolve a wide range of computer-related issues, ensuring minimal downtime and optimal productivity. The ideal candidate will possess strong technical expertise, excellent communication skills, and a customer-focused approach. They will be responsible for maintaining and updating IT systems, documenting procedures, and supporting network and hardware infrastructure. This role offers an exciting opportunity to be a key player in our IT operations, helping to drive efficiency and technological excellence within a dynamic aerospace environment.
Key Responsibilities
- Respond to incoming help requests from end users promptly and professionally, providing effective solutions or escalating issues as necessary.
- Prioritize and schedule problem resolutions, ensuring timely and efficient service delivery.
- Utilize diagnostic utilities and troubleshooting tools to identify and resolve hardware and software issues.
- Access and utilize knowledge bases, FAQs, and online resources to assist in problem resolution.
- Perform hands-on repairs and fixes at the desktop level, including installing and upgrading software, hardware, and peripherals.
- Conduct preventative maintenance tasks such as cleaning workstations, printers, and other peripherals to ensure optimal performance.
- Manage software updates, patches, and security configurations to keep all systems secure and current.
- Maintain accurate and comprehensive documentation of issues, solutions, and IT processes in service desk records.
- Perform post-resolution follow-ups to ensure user satisfaction and issue resolution.
- Manage user accounts, permissions, and settings using tools like Active Directory and Office 365.
- Support network infrastructure and security measures, including firewalls, VPNs, and multi-factor authentication systems.
- Assist with the deployment and configuration of new hardware and software, ensuring compatibility and compliance.
- Contribute to ongoing IT projects, including system upgrades, infrastructure improvements, and security initiatives.
-
Propose process improvements to enhance IT service delivery and organizational efficiency.
- Minimum of two years of experience in a helpdesk, desktop support, or similar IT support role.
- Strong knowledge of desktop support, troubleshooting, and end-user support.
- Proven skills in performance analysis and problem-solving.
- In-depth understanding of technology devices such as computers, laptops, printers, and peripherals.
- Proficiency in Microsoft Office 365, Azure Active Directory, Windows Server, and firewall technologies.
- Associate’s degree or equivalent in Computer Science or related field; a bachelor’s degree is preferred.
- Excellent communication skills with the ability to train and assist end users and interact effectively with leadership.
- Ability to analyze and resolve hardware and software issues efficiently.
-
Familiarity with IT ticketing systems and documentation practices.
- Experience working with VPN clients, multi-factor authentication (MFA) technologies, and infrastructure equipment such as switches and firewalls.
- Knowledge of Windows Active Directory, Azure AD, and cloud-based services.
- Experience with video surveillance, VoIP phone systems, and security systems.
- Professional certifications such as CompTIA A+, Network+, or Microsoft Certified IT Support Technician.
-
Familiarity with CMMC and NIST security standards and certification processes.
The role requires frequent standing, walking, sitting, and manual dexterity for tasks such as typing and handling hardware. The employee must occasionally lift moderate weights and perform physical activities like crouching or reaching. Work is performed in an office environment with occasional outdoor activities, and travel up to 30% may be required for project-based activities. The noise level varies from quiet to loud, and safety precautions are observed when working around electrical or mechanical equipment. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions.
Job Type: Full-time
Pay: Commensurate with experience
Benefits
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
-
Vision insurance
- Eight-hour day shift
- Monday to Friday
-
Additional hours and weekend work as needed
- High school diploma or equivalent required
-
Associate’s degree or higher in computer science or related field preferred
-
Minimum of 2 years in a helpdesk or similar role
Signia Aerospace is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all qualified individuals regardless of race, gender, age, disability, veteran status, or other protected characteristics. We comply with all applicable laws and regulations, including regulations related to affirmative action and non-discrimination.
How To Apply
Interested candidates are encouraged to submit their application through our careers portal or via the provided application link. Join us and be part of a team dedicated to excellence in aerospace technology and innovative IT solutions.
Report job
