Help Desk Analyst

Job Description Job Description Help users resolve issues with computer hardware or software. Responds to user inquiries, assess problems and issues with IT equipment and applications and help solve these issues for users. Essential Duties and

Responsibilities

Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems. Answer calls coming to the IT service desk. Triage all ticket coming into the help desk and assign them …