Description
Local government is a journey filled with purpose where you can make a difference and help make life better for our thousands of citizens. With over 2000 employees working in more than 30 departments, there's sure to be a position for YOU, whether you're just starting out or you’re a seasoned pro. And when you work for Pinal County, you'll have access to a wide range of benefits such as comprehensive healthcare options and unmatched retirement plans that are the best in Arizona.
Read more about our role and see if it is a good match for you:
- An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work Life Balance.
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Paid Vacation And Sick Leave
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15 Vacation Days Accrued Annually Starting Day One
- After Three (3) Years of Service 18 Vacation Days Accrued Annually
- After Five (5) Years of Service 20 Vacation Days Accrued Annually
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15 Vacation Days Accrued Annually Starting Day One
- Ten Paid Holidays + One Paid Floating Holiday to Use as You Wish
- 13 Sick Leave Days Accrued Annually Starting Day One
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Paid Sabbaticals Every Five (5) Years
- Two Week Sabbatical After Five Years of Continuous Service
- Three Week Sabbatical After Ten Years of Continuous Service
- Four Week Sabbatical After Fifteen Years of Continuous Service
- Four Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service
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Comprehensive Wellness Program
- Quarterly Wellness Challenges
- Vision Exams and Optometry Events Onsite
- Vaccination Clinics
- Onsite Mammogram and Prostate Screening Events
- Skin Cancer Screening Events Onsite
- Biometrics and Health Screening Events Onsite
- Financial Health and Retirement Planning Events Onsite & Online
- Fitness Resources and Onsite Sessions Like Yoga and Tai Chi
- Retirement Plans with Generous Employer Contributions - Guaranteed Lifetime Benefit!
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Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From
- Some Medical Plans with Zero Employee Premium Cost
- Dental and Vision Plans
- Tuition Reimbursement Program
- Alternative Work Schedules
- Telehealth
- Qualified Employer for the Public Service Loan Forgiveness Program through the Dept of Education
- Employee Assistance
- Program with Ongoing Training & Development Options
- Civil Service Leave
- VanPool Options
- Short-Term Disability – Employer Paid
- Basic Life Insurance - Employer Paid
- Flexible Spending Accounts for Dependent Care and Medical Expenses
- Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance
Plus, work with an amazing team of people who are committed to making Pinal County a great place for its citizens and its employees
Working at Pinal County is an investment in YOU.
Apply today and find out why Pinal County is more than just a job.
Before you apply, watch this video to learn helpful tips to completing an application at Pinal County:
Application Tips
Read more about the position and see if it is a good match for you:
Pinal County does not participate in STEM Optional Practical Training (STEM OPT).JOB SUMMARY
Under general supervision, assist County users in resolving computer related issues through in-person, phone, email, and self-service inquiries. Create, update, assign, and monitor work orders for user requests and issues for rapid resolution.
Example of Duties
Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description.
TYPICAL CLASSIFICATION ESSENTIAL DUTIES:
- Answer incoming calls, emails, self-service, and in person inquiries to the Help Desk, create work orders, verify user information, identify and classify the customer’s request, resolve issue directly or assign request to responsible IT staff according to Department policies.
- Communicate efficiently and effectively both verbally and in writing with customers and team members to Enrich Lives Beyond Expectation.
- Close IT work orders, verify that all troubleshooting steps and user notes have been entered properly on the work order, call the user, if applicable, and verify that the work has been completed.
- Promote and adhere to the workplace values of accountability, commitment, and teamwork to help enrich lives beyond expectation.
- Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
- Perform other related duties as required.
POSITION SPECIFIC DUTIES:
- None.
Minimum Requirements
MINIMUM REQUIREMENTS TO PERFORM WORK:
- High school diploma or GED equivalent.
- One (1) year of customer service and computer support experience.
- Valid Arizona State Driver’s License.
- Two (2) years of technical call center support experience.
Supplemental Information
Knowledge, Skills and Abilities:
- Knowledge of job related technical terminology.
- Knowledge of basic principles of IT procedures, operating standards, and technical support.
- Skill in operating computer systems, related software applications, and peripheral equipment and devices.
- Skill in learning to perform basic initial computer troubleshooting by analyzing descriptions from customers.
- Ability to listen and effectively communicate job related technical terminology, both orally and in writing.
PHYSICAL DEMANDS:
The work is light and requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. The work also requires the ability to finger, perform repetitive motion, speak, hear, and demonstrate visual and mental acuity.
WORK ENVIRONMENT:
Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.
Notice to Applicants:
We appreciate your interest in our employment opportunities. At Pinal County, we value professionalism and treating others with respect. If these values are not demonstrated throughout the application and interview process we reserve the right to remove your candidacy from consideration and may impact your future Pinal County applications.
The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the first quartile require additional approval.
