Introduction:
Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 35 years. With offices throughout California, Nevada, Arizona, Idaho, and Washington Seabreeze and its family of companies has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.
At Seabreeze, people are at the heart of what we do.? Our philosophy, “Passion when combined with commitment, makes anyone unstoppable”?is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.
Summary:
Seabreeze has the unique opportunity to partner with luxury high-rise homeowner associations in the San Francisco area.?In addition to engaging with the General Manager, Concierges and Board members alike will have access for assistance via the Resident Services Manager. We are looking for a Resident Services Manager who will oversee Front Desk teams, engage with third party vendors, and support the General Manager.?
Reporting to the General Manager, he/she will interface with Concierges, Concierge/ Front Desk teams.? Because this is a highly visible, client facing role, it is understood the Resident Services Manager should possess a can-do attitude, exceptional team management skills and be astute at navigating conflict with poise and finesse to an amicable resolution.?They are adept at encouraging cooperation, teamwork, and accountability with all team members.
The Resident Services Manager is responsible for the onboarding and direct supervision of onsite staff. This position will ensure Seabreeze’s Management Philosophy is consistent, by managing the services offered to Concierges, while affirming access and availability at all properties.??
He/she should be a Coach/Leader who uses coaching to develop others; encourage responsibility and accountability; thus creating a high performing team.?
Essential Duties and Responsibilities:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.?
- Overseeing the day-to-day operations of resident services, including front desk and amenity operations, package handling, and guest management.
- Covering for front desk associates during unexpected call-outs.?
- Collaborating with the Assistant General Manager to serve as the primary point of contact for residents, addressing inquiries, requests, and concerns promptly and effectively to ensure resident satisfaction.
- Developing and implementing policies and procedures to improve the efficiency and effectiveness of resident services operations.
- Point of contact for community events, activities, and services for residents.
- The Resident Services Manager will hire, train, support and evaluate the Concierge Services staff. Oversee and ensure successful implementation of customer service programs/services. Conducts audits to determine quality and consistency of program delivery.?
- Assisting with budget planning and management, including monitoring expenses and identifying cost-saving opportunities.
- Conducting resident orientations
- Perform all pre/post event inspections, including managing any necessary disciplinary actions related to damaged items or policy violations occurring during resident events.
- Managing key fob operations for residents and new employees, ensuring seamless access and security protocols.
- Supporting the General Manager in budget planning and management for front desk operations and amenities.
- Responding to emergency calls after hours, providing timely assistance and support to address urgent issues and ensure resident safety and satisfaction.
- Obtain all required documentation (rental agreement, COI, guest list, payment, etc.) prior to the start of the event.
- Perform walk-throughs in all amenities and common areas to ensure that the community's rules and regulations are being respected, including Fitness Center inspections.
- Maintain Amenities inventory and assist AGM with ordering supplies as needed.
- Consistently update community and amenity specific calendar with both private and community events on community website.
- Compile and organize content for weekly community newsletter, electronic message boards and property signage.
- Perform all other duties as assigned in a timely and efficient manner.
Knowledge, Skills and Experience
- At least two years of supervisory experience required.?
- Experience with recruiting, interviewing and performance evaluations
- Excellent verbal and written communication skills?
- Proficient in Microsoft Word, Excel, Outlook and PowerPoint, Teams?
- Working knowledge of Association rules, policies, and procedures as well as familiarity with Association’s amenities and local surroundings to assist residents and their guests?
The work environment is a typical residential building. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.?
Minimum Education:
- High School Diploma or equivalent required. Bachelor’s degree preferred.
Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team.? We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status.? For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please contact Vy Nguyen at (949) 334-8166.
