Hospice Office Manager and Intake Coordinator

Job Title: Hospice Office Manager and Intake Coordinator
Location: Georgia - Snellville
Job Type: Full-Time
Reports To: Executive Director / Clinical Director

We are seeking a highly organized and experienced Hospice Office Manager and Intake Coordinator to join our team. This dual-role position is critical to ensuring smooth administrative operations and efficient patient intake processes. The ideal candidate must have prior experience with Homecare Homebase (HCHB) EMR and a strong background in hospice care coordination.

• Oversee day-to-day administrative operations of the hospice office

• Supervise office staff, including administrative assistants and support personnel

• Maintain organized medical and administrative records in compliance with HIPAA and regulatory standards

• Coordinate communication between field staff, clinical team, and administrative departments

• Manage office inventory, supplies, and equipment

• Support the preparation of audits, reports, and regulatory compliance documentation

• Ensure timely data entry, billing processes, and follow-ups in HCHB

• Assist with coordination of new employee orientation and onboarding

• Maintain accurate and complete personnel files in accordance with state, federal, and accreditation requirements

• Receive and process patient referrals in a timely and accurate manner

• Verify patient eligibility, insurance benefits, and obtain necessary authorizations

• Input and maintain referral and intake data using Homecare Homebase (HCHB)

• Coordinate with physicians, discharge planners, and families during the admissions process

• Schedule initial assessments and coordinate with clinical staff to ensure prompt admissions

• Provide compassionate and informative communication with patients and families

• Minimum of 2 years of experience in hospice or home health intake coordination

• Proficient in Homecare Homebase (HCHB) EMR system (required)

• Experience in office management or healthcare administration

• Familiarity with employee file documentation and HR compliance in a healthcare setting

• Strong understanding of Medicare, Medicaid, and private insurance billing

• Excellent communication and interpersonal skills

• Highly organized with strong attention to detail

• Ability to multitask in a fast-paced environment

• Working knowledge of HIPAA and hospice regulatory guidelines

• Associate's or Bachelor's degree in healthcare administration, business, or related field

• Previous supervisory experience in a healthcare setting

• Bilingual (English/Spanish) a plus

Compensation: Competitive salary commensurate with experience + benefits package

To Apply: Please submit your resume and a cover letter outlining your experience with HCHB and hospice intake coordination to [email protected]

Eternal Medical Services, LLC is a Healthcare Consulting & Staffing firm with many clients, amoung various states, across the United States. With a niche in community Healthcare such as Homecare, Home Health, Hospice, Assisted Living and others, we are able to assist our clients with Direct Hire Recruitment & Placement, Contract and Per Diem staffing coverage. We are not your typical "churn and burn" staffing agency, as we gain many of our clients through our consulting side of the business. We value quality over quantity! This job posting is either on behalf our our client. We staff for Permanent Placement, Travel & Local Contract and Per Diem Opportunities. Jobs posted may be for contract hire through Eternal Medical Services or may be for Direct Hire directly by our client. Please read the job details and click apply if interested in moving forward to the next step. Thank You for your consideration.