At Chick-fil-A Emeryville, the Hospitality Attendant role goes beyond restaurant operations. The Hospitality Attendant has an opportunity to connect with our guests and our community in a way that demonstrates the heart of Chick-fil-A hospitality and care.
Company information:
Chick-fil-A is best known for being the home of the Original Chicken Sandwich. Chick-fil-A was founded in 1946 by S. Truett Cathy in Hapeville, GA. Its headquarters is in College Park, GA. It currently operates 2,875 restaurants, primarily in the United States. Chick-fil-A takes pride in giving back to the community and having exceptional hospitality. Everyone’s expectation in the company is to serve.
Operator/Owner information:
Jon started his Chick-fil-A journey at the age of 16 as a team member. He wanted to get a job to help his family financially. So, on his 16th birthday he went to Chick-fil-A and applied for a team member position. He worked for Chick-fil-A all during high school and when he graduated he worked full time to pay for college. When he graduated college he felt that Chick-fil-A would fulfill his purpose of being an entrepreneur and being able to impact people's lives with a positive influence while giving back to his community.
Benefits:
- Flexible Hours
- Closed on Sundays
- Competitive and Growing Pay
- Free Meals
- Learning first hand from an experienced Operator and leadership team
- Intentional growth and development to help you attain your professional goals
- Simple IRA
- Positive Growth Environment
- Scholarship Opportunities
Responsibilities:
The Hospitality Attendant will work within the dining room team and reports directly to the shift leaders in charge. The Hospitality Attendant will support the dining room staff to ensure that the restaurant is running at its fullest potential. Responsibilities include but are not limited to:
- Supporting Front of House staff and Dining Room Hosts in their tasks.
- Engaging with guests through regular table touchings.
- Finding the “little things” to spread joy to guests.
- Exemplifying the Core 4 principles (Create eye contact, Share a smile, Speak with a friendly tone, Always say “My pleasure.”)
- Delivering Second Mile Service
- Creating a welcoming and memorable atmosphere for every guest.
- Refilling condiment stations.
- Cleaning and disinfecting any returned sauces.
- Cleaning bathrooms.
- Mopping as necessary.
- Parking lot checks.
- Maintaining clean dining room tables.
- Upholding CFA facility cleanliness standards.
- Keeping windows clean.
- Other duties as assigned.
Requirements:
- 18 years or older.
- Eligibility to work in the United States.
- Access to a source of reliable transportation.
- Availability to work Saturdays.
Preferred Requirements:
- Conversational Spanish.
- Previous customer service experience.
- Team-oriented.
- Adaptable and innovative.
- Organizational skills.
- Great communication skills.
- Hospitable personality.
Note:
This job description in no way states or implies that these are the only duties to be
performed by the employee(s) incumbent in this position. Employees will be required to
follow any other job-related instructions and to perform any other job-related duties
requested by any person authorized to give instructions or assignments. All duties and
responsibilities are essential functions and requirements and are subject to possible
modification to reasonably accommodate individuals with disabilities. To perform this job
successfully, the incumbents will possess the skills, aptitudes, and abilities to perform
each duty proficiently. Some requirements may exclude individuals who pose a direct
threat or significant risk to the health or safety of themselves or others. The
requirements listed in this document are the minimum levels of knowledge, skills, or
abilities. This document does not create an employment contract, implied or otherwise,
other than an “at will” relationship. This restaurant is an Equal Opportunity Employer,
drug free workplace, and complies with ADA regulations as applicable.
REQUIREMENTS
In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.
