Host

Job Brief & Preview

In alignment with Metrotainment Cafes Core Values, executes our “4 steps seating sequence” with a level of welcoming hospitality that exceeds guest expectations every time and delivers on our Mission Statement to Make All Our Stakeholders Happy. This is accomplished in the spirit of teamwork & collaboration with attention to the details of service and through self-accountability for providing our intended guest & employee experience.

Specific Duties & Responsibilities

• Ensures that the host stand is stocked and set up to receive guests.
• Maintains all menus in “like new” condition.
• Maintains cleanliness & organization of lobby/foyer areas
• Always the first to initiate contact with arriving guests with a warm, personalized welcome and eye contact.
• Exercises awareness regarding any special guest needs/seating requirements. (Kid’s Menus, High Chair, Handicap Access Etc.)
• Assists with “building” tables for large parties.
• Always answers telephone with a “smile” and uses name in greeting.
• Actively participates in team service by running food and beverages to tables/bar stools
• as directed by management.
• Looks for opportunities to assist other service team members in a pro-active manner.
• Always makes an inquiry regarding their guest’s awareness of our VIP program.
• Utilizes outstanding product knowledge to confidently suggest specific food & beverage items to guests.
• Immediately notifies management of any complaint or issue verbalized by a guest.
• Always thanks departing guests for dining/drinking with us.
• Assists in maintaining restrooms by stocking supplies and ensuring cleanliness.
• Takes & assembles take out and to go-orders as directed by management.
• Accurately completes end of shift cash-out procedures.
• Checks out with Management at conclusion of shift to ensure all duties & sidework have been completed to standard.
• Performs additional tasks & projects as assigned.

Required Competencies, Qualifications & Physical Requirements

• Arrives to work on time, well groomed, in an immaculate uniform, and ready to work.
• Demonstrates a helpful, positive attitude when interacting with fellow employees, management & guests.
• Understands and adheres to all safety, sanitation and administrative procedures.
• Able to effectively speak, read & write in English.
• Meets minimum age and permit requirements for serving alcohol.
• Possess the physical stamina to stand working for up to 10 hours.
• Able to move items up to 50 pounds for distances of up to 25 feet.
• Comfortable working in an environment that may experience significant temperature changes.

This job description is not intended, and should not be construed to be a complete list of all responsibilities, skills, physical efforts, or work conditions associated with the job. It a realistic preview of the principle job elements essential to performing in the position with competency.